Schedule:
Worth Ross Management Company (WRMC) is an award-winning industry leader committed to excellence in luxury property management. We are seeking an experienced and service-driven General Manager to lead operations at a luxury private club near Aspen, Colorado.
The General Manager will oversee all aspects of day-to-day operations, ensuring elevated resident experiences, operational efficiency, and alignment with ownership objectives. This role requires a proven leader with excellent communication skills, strong financial acumen, and the ability to manage and inspire a diverse on-site team in a refined, service-oriented environment.
Key Responsibilities
* Serve as the primary liaison between the community and ownership, maintaining clear and consistent communication.
* Lead, develop, and support an on-site team, fostering a high-performance culture with a focus on excellence in service delivery.
* Oversee daily operations including hospitality, maintenance, administration, and vendor services.
* Deliver a five-star resident experience through proactive engagement, service quality, and attention to detail.
* Manage third-party vendor relationships, contracts, and performance to ensure quality and cost-effectiveness.
* Prepare and manage the community's annual operating budget; analyze monthly financials and provide variance reporting.
* Oversee preventive maintenance, inspections, and capital improvement projects in collaboration with engineering and risk management teams.
* Ensure regulatory compliance, building safety, and adherence to WRMC's standard operating procedures.
* Coordinate resident move-in/move-out activities and building access protocols.
* Maintain accurate records for ownership reporting, project tracking, and resident interactions.
* Participate in board meetings, owner association elections, and relevant committees when applicable.
* Maintain and implement building emergency protocols and safety drills.
* Remain available for after-hours emergencies as needed.
Qualifications
* Bachelor's degree in Business, Hospitality, Property Management, or a related field preferred.
* Minimum of 5 years of experience in residential or hospitality property management, with a focus on luxury or high-rise communities.
* Demonstrated leadership and team-building skills, with a collaborative and solutions-oriented management style.
* Excellent written and verbal communication skills; polished, professional, and resident-focused.
* Strong organizational skills with the ability to manage competing priorities in a dynamic environment.
* Solid understanding of budgeting, accounting principles, and financial reporting.
* Experience overseeing capital projects and property renovations is a plus.
* Familiarity with relevant laws, codes, and condominium association governance.
Physical Requirements
* Ability to lift up to 25 lbs, as needed.
* Ability to move throughout the property to conduct inspections and respond to operational needs.
At Worth Ross, we don't just manage properties — we elevate lifestyles. Join a team that values integrity, excellence, and innovation in every aspect of property management.
* Medical
* Dental
* Vision
* Short term disability (STD)
* Long term disability (LTD)
* Employee assistance program (EAP)
* Pet insurance
* Retirement
* Paid Time Off (PTO)
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