About this role
Customer Service Officer – Wetherill Park NSW
Attractive pay + super + CSR benefits
Genuine career progression and training provided.
Diverse and inclusive team
About the role
As the Customer Service Officer, you will be reporting to the Customer Service Manager and will play an essential role in representing our business.
Customers are the key to our continued success and this role will assist our team in providing an excellent customer experience every time.
In this role you will
Provide excellent customer service by phone and email
Process orders promptly and accurately.
Provide sales and support using your product knowledge.
Keep customers updated and inform them of order updates.
Understand and comply with Chain of Responsibility laws for configuration of orders and transport.
Perform additional duties as needed.
Your hours are Monday to Friday with weekly rotating shifts as follows:
06:30am – 03:00pm / 07:30am – 04:00pm
Customer service experience, exceptional communication skills, and strong attention to detail with accurate data entry abilities are essential for this role.
What we offer
Attractive hourly rate and benefits, including access to exclusive discounts and offers.
Supportive and collaborative culture that fosters innovation and inclusion.
You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
Care and wellbeing offer includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands.
Company Overview
We are a family of 2,600 people across Australia and New Zealand, collaborating daily towards a shared purpose: "Building solutions for a better future".
As a leading Australian manufacturing business, we are at the forefront of developing innovative, sustainable, and high-performing building products and systems.
At CSR, we put people first.
We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow, and truly thrive.
We provide equal opportunity for everyone and welcome people of all backgrounds, identities, experiences, abilities, and life stages.
How to apply
Just click on the "Apply for this job" button.
We encourage you to apply even if you don't meet 100% of the requirements.
If you're passionate about making a positive impact and you see yourself in this role, we'd love to hear from you
We have a strong commitment to workplace health and safety and the wellbeing of our people.
Successful candidates will be required to undergo a pre-employment medical, including drug and alcohol screening and a background check.
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