About Us
Canon Business Services is a leading provider of Business Process Outsourcing (BPO) solutions to clients, with offices in Australia, New Zealand, and the Philippines. Over the years we've developed innovative solutions, taking our customers on a journey of digital transformation.
* Melbourne location
* Casual positions available
* Great Working and Team Environment
About The Role
Working in a fast-paced team environment on a client site, the role of Customer Service Team Member focuses mainly on the efficient management of both physical and electronic records, including record sentencing, in accordance with set service standards and contractual requirements.
Main Duties:
File Creation and Retrieval
* Create, organize, and retrieve physical and digital files.
* Ensure secure handling and proper archiving of documents.
Data Entry & General Administration
* Accurately input and update data in relevant systems.
* Perform general administrative tasks such as scanning, filing, and document preparation.
Customer Service (Phone & Email)
* Handle and resolve internal and external enquiries via phone and email.
* Provide timely and professional responses or escalate as needed.
Ad Hoc Administrative Duties
* Support various teams with miscellaneous tasks as required.
* Adapt to changing priorities and assist with special projects.
Machine Operation & Physical Tasks
* Operate machinery as required for processing or handling materials.
* Perform moderate to heavy lifting and stand for extended periods during mail sorting, file handling, or machine operation.
Key Requirements
* Mailroom experience is an advantage, however training will be provided
* Accurate data entry skills and attention to detail
* Exceptional presentation and communication skills
* Ability to work well within or lead a team
* Excellent administrative, time management and organisational skills
* Desire to deliver and exceed client expectations
We believe in the power of an inclusive & diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance and productivity.
As an equal opportunity employer, all applicants will be considered.
Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.
All applicants must be eligible to work in the country they are applying to at the time of application.
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