Victims Support Worker, Victims Assistance Program
* 60-75 hours per fortnight, maximum-term position until 30 June 2026 with the possibility of extension.
* Ballarat.
Take the next step in your career with CatholicCare Victoria.
About the Position
The Victims Assistance Program (VAP) is a free service that provides practical and emotional support and assistance for victims of crime to navigate the criminal justice system for both reported and unreported crimes. The VAP aims to assist victims to effectively manage the damaging consequences of violent crime and to minimize the secondary victimization sometimes associated with involvement in the criminal justice system.
The Victim Support Worker, VAP provides a high quality, prompt, case management services to victims of violent crime. The position provides assistance to all clients including high and medium need clients, with long term and/or more intensive assistance in response to the increasing need for complex case management support.
Specifically, the position is responsible for:
* Providing timely and culturally sensitive case management support to clients in accordance with best practice case management, as well as VAP practice manual and guidelines
* Managing and maintaining a case load throughout the client's criminal justice journey
* Providing outreach services wherever necessary including Victoria Police co-locations
* Facilitating referral to more specialised clinical or therapeutic interventions as required.
* Establishing and maintaining strong working relationships with people and agencies to assist in the delivery of seamless service to victims of crime
To be considered for this position, you will require:
* A qualification in Social Work, or other relevant tertiary studies.
* Experience in working within victim services, family violence, trauma and recovery and serious criminal offences (desirable).
* Strong understanding of case management principles and demonstrated ability to provide high volume, flexible, client centered and solution focused case management.
* Knowledge and understanding of the VAP and victim services sector, including relevant legislation (desirable).
About CatholicCare Victoria
CatholicCare Victoria is a leading and influential provider of charitable and social services in Victoria. The Mission of CatholicCare Victoria is to build communities that recognise and nurture the dignity of each person. Our employees share our Mission for a stronger, more inclusive society through supporting individuals, families and communities in times of need, especially those who are most disadvantaged, vulnerable and/or marginalised.
We deliver excellence in a broad range of child, family and youth services, family relationship services, school counselling and pastoral care services, social housing, employment and advocacy services across various office locations and delivery sites in Victoria.
We draw on the principles of Catholic Social Teaching to inspire and direct our endeavours. We value and respect human dignity, and embrace diversity in an inclusive work environment.
At CatholicCare Victoria we live our values of Respectfulness, Integrity, Inclusivity, Collaboration and Compassion.
Working for CatholicCare Victoria
At CatholicCare Victoria we offer:
* A family friendly working environment.
* Training and development opportunities.
* Salary packaging for eligible staff.
We embrace, value and respect an inclusive environment where diversity is celebrated.
We are committed to the safety of children, young people and vulnerable adults.
We encourage talented people from all backgrounds, abilities and identities to apply. We strongly encourage Aboriginal and Torres Strait Islander people to apply.
How to Apply
For further information and how to apply, visit our website
Enquiries to: Applicants are encouraged to contact Kaye Londrigan, Team Leader, Victims Assistance Program on or a confidential discussion.
Applications close: Sunday, 1 February 2026.
Applications are required to be submitted via our website for your application to be considered.
Please ensure your application includes your resume and a cover letter detailing a summary of your experience relevant to the position.
4The successful applicant must have the right to work in Australia, undergo a National Police Check with a satisfactory outcome (and International Police Check if applicable), hold a current Working with Children's check (employee status) and for some positions a valid drivers licence.
Should you require cultural or other support in submitting your application, please contact our People Team on
Should you require information in alternative formats, please contact our People Team on