About the Role
We are seeking an experienced professional to lead our patient services team, providing day-to-day direction and supervision. This is a hands-on role that keeps staff motivated, engaged, and on track to deliver exceptional patient-centric services.
The successful candidate will provide guidance, support, and recognition of staff activities, promoting collaboration, cooperation, and teamwork through effective leadership strategies.
Key Responsibilities:
* Lead the patient services team in delivering high-quality services.
* Drive change strategies across the practice, ensuring seamless implementation.
* Champion patient satisfaction by meeting needs and monitoring feedback.
* Maintain strong working relationships with internal and external stakeholders.
* Implement effective performance management processes.
Requirements
* Demonstrated experience in managing and leading a team.
* Excellent customer service skills in a healthcare environment.
* Strong experience in medical administration and reception management.
* Great management and communication skills.
* A demonstrated understanding of and ability to provide excellent leadership aligned with the organisation's values.
* Collaborative and flexible approach to delivering exceptional patient-centred services.
* Able to proactively implement continuous improvement initiatives.
* Effective problem-solving skills.
* High-level medical accounts processing skills.
Benefits
* Ongoing opportunities for professional development and growth.
* Work in a collaborative and supportive environment delivering outstanding patient care.
* Fast-paced, challenging role with one of the most influential healthcare providers.
* Range of benefits available, including Qantas membership discount and gym membership discount.
About GenesisCare
We are a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes.
Covid-19 Vaccination Requirement:
All employees are required to be fully vaccinated for COVID-19.