Facilities Operations Centre (FOC) Engineer, AWS
Join to apply for the Facilities Operations Centre (FOC) Engineer, AWS role at Amazon Web Services (AWS).
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.
In other words, we're the people who keep the cloud running.
We support all AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.
You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key Responsibilities
Monitors the data centre Amazon facilities infrastructure platform
Serves as a Point of Contact for internal and external teams
Assists with the development of communication and escalation protocols designed to improve the team's performance
Contributes to outage post mortem analysis
Ensures records are updated in a timely manner
Assists with coordination and communication during emergency recovery efforts
Assists with the development of tools that will enhance the team's performance
The ability to support a 24X7 environment (shift work may require working weekends and holidays)
Basic Qualifications
2+ years of Electrical or Mechanical Experience
1+ years of experience working with Building and/or Electrical Platform Management Systems
2+ Years' Experience in Data Centre Engineering/ Operations
Preferred Qualifications
3+ years' experience working in a large-scale data centre and 3+ years' experience in a NOC (Network Operations Centre) or similar
Strong verbal and written communication skills and strong Microsoft Office skills (Word, Excel, Access)
Ability to maintain SLAs through the implementation of proactive issue detection and reporting tools and ability to follow and complete support procedures, system documentation, and issue tracking entries, root cause analysis and complex problem solving skills
Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Equal Opportunity Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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