My client, a leading player in the packaging industry, is seeking an experienced and dynamic Customer Service Manager to join their team. This is a fantastic opportunity for a proactive leader who thrives on operational excellence, team development, and delivering exceptional customer experiences.
About the Role
As Customer Service Manager, you will be the linchpin for the smooth operation of customer service, despatch, and administrative functions. Reporting directly to the General Manager, you will lead day‑to‑day operations while shaping strategies that drive efficiency, accuracy, and continuous improvement across the division. You'll play a key role in:
* Leading and mentoring a high‑performing customer service and administration team.
* Enhancing operational systems, processes, and policies using Lean principles.
* Collaborating with production and other teams to ensure 100% on‑time delivery.
* Managing financial processes, including accounts payable and receivable, with robust controls.
* Driving initiatives to improve service quality, employee engagement, and operational performance.
* Supporting workplace safety and compliance
What You Bring
* Minimum of four years' experience in a similar managerial role ideally within a manufacturing environment.
* Proven success in leading teams and managing complex operations.
* Strong communication and interpersonal skills, with a collaborative leadership style.
* Demonstrated ability to implement process improvements and drive operational excellence.
* Excellent computer skills, including Microsoft Office and AX Dynamics.
* High ethical standards, discretion, and a commitment to fostering an inclusive, positive workplace culture.
Why This Role Is Exciting
* Lead a motivated team in a fast‑paced, people first environment.
* Take ownership of meaningful projects and operational initiatives.
* Shape customer service strategies that directly impact business success.`
* Be part of a culture that values continuous improvement, innovation, and professional growth.
If you are a results‑oriented leader who thrives on operational challenges, loves coaching teams, and takes pride in delivering outstanding customer service, my client wants to hear from you.
Apply Today to join a company where your leadership, ideas, and dedication will make a real impact.
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