Job Title
Team Leader
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About the Role
We are seeking a skilled and experienced Team Leader to lead our team in providing person-centred, timely, high-quality and cost-effective services. The successful candidate will have a strong track record of leading teams and driving business results.
* Lead a team to ensure that participants' needs and scheme objectives are met.
* Partner with senior stakeholders to roll out new service delivery models and drive capability uplift across the team.
* Embed the complexity framework to enable segmenting participants and better allocation of case loads across the team.
* Coach and monitor team performance, providing regular feedback and supporting Case Managers with onboarding participants.
This includes workforce planning, individual and team workload management, and onboarding new team members.
In collaboration with senior stakeholders, make decisions for the reasonable and necessary treatment and care of people with spinal cord injuries and severe brain injury consistent with legislative requirements and established guidelines to maximize participant choice, quality of life and community participation, whilst ensuring the long-term viability of the Scheme.
Work collaboratively as a member of the regional leadership team by ensuring a consistent delivery of service and facilitating organisational change in alignment with regional initiatives.