Job Overview
This is a Full Time position responsible for handling administration and yard support tasks.
Main Responsibilities
* Handle high volumes of incoming calls, process orders, and address customer inquiries efficiently and professionally.
* Greet and serve walk-in customers with exceptional service skills.
* Assist in converting incoming phone and email inquiries into sales by providing accurate product information.
* Perform general yard duties and operational support including filling cylinders and loading/unloading vehicles safely and efficiently.
* Provide daily operational requirements support to the Yard supervisor and management team.
* Exceed customer service expectations by delivering outstanding support.
* Address customer queries and manage accounts promptly and professionally.
* Offer customers accurate product and procedural information.
* Ensure precise setup of new customer accounts securely and efficiently.
Skill Requirements
* MR license advantageous for logistical purposes.
* Forklift license advantageous for warehouse tasks.
* Demonstrate technology system acumen for efficient data management.
* Proven experience in an inbound call centre environment handling high volumes.
* Develop professional and friendly telephone manner through excellent communication skills.
* Maintain strong attention to detail for accurate task completion.