Technical Account Manager Role
This role focuses on developing and maintaining strong technical relationships with enterprise customers, ensuring their success with our products.
Key Responsibilities
* Understand client business objectives and apply expertise to timely resolve issues and ensure customer success.
* Act as a technical owner for assigned accounts, working with the customer through design and architectural discussion, planning and execution needs as required.
* Provide expert level advice and implementation best practices.
* Support production rollout.
* Perform Health Checks to ensure the customer environments are optimized and stable.
* Go beyond break-fix support by becoming a true technical partner to the customers and help shape their strategy and security programs.
* Meet regularly with strategic clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, best practices, and drive forward looking security programs.
* Disseminate product knowledge across customers to help drive product knowledge.
* Be the advocate and voice for customer requirements and challenges within various teams.
* Direct crisis and incident response, working with other support teams and engineering teams to ensure timely resolution, while communicating effectively with customers.
* Maintain strong technical knowledge of our product offerings and be able to mentor staff on best practices, preferred configurations, and next steps for customer issues.
Requirements
* 5+ years of industry experience in a technical account manager, professional services, sales engineer, or support engineer role with exposure to multiple networking and security technologies.
* Knowledge of project management and strong account management skills.
* 3+ years of hands-on experience with Linux, including supporting Linux-based applications.
* 3+ years of Networking experience.
* Very strong customer service and excellent communication skills, both written and oral.
* Adaptable and willing to learn new technologies.
* Standout colleague who thrives in a team environment and can also make decisions independently.
About Us
At our organization, we believe that the best ideas and solutions come from multi-dimensional teams. We strive to create an inclusive work environment where diverse perspectives and experiences thrive.