At Youturn, we believe every young person deserves a safe place to belong, grow and dream. Through our 24/7 Residential Accommodation Services, we provide not just shelter—but genuine connection, trauma-informed care, and pathways forward for vulnerable youth aged 15–25.Youturn is a leading national not-for-profit organisation delivering Health and Community Services to vulnerable individuals of all ages across Australia.At the heart of Youturn is a commitment to supporting people in their time of need. Our culture is grounded in trust, inclusion, and genuine connection. We listen to understand, embrace diversity, and provide safe, non-judgemental spaces where individuals feel heard and valued.We believe that meaningful change happens when people feel supported, which is why we invest in compassionate team members who embody our values and work collaboratively to achieve excellence in service delivery.Homelessness Youth Support Service – ToowoombaBased in Toowoomba, Youturn’s Homelessness Youth Support Service offers holistic, case-managed support to young people aged 8 to 21 who are at risk of or experiencing homelessness. Working in close partnership with other agencies, we provide innovative and effective services tailored to the needs of disadvantaged youth, helping them build brighter, more secure futures.Learn more about our work at www.youturn.org.auWhat You’ll Be DoingAs a Youth Support Worker, you’ll play a vital role in helping young people build stability, confidence, and competence to navigate life’s challenges. Your support will be instrumental in ensuring their wellbeing, safety, and ability to access the services they need.Through educative, preventative, and early intervention strategies, you will empower young people with age-appropriate knowledge and practical life skills, supporting them to thrive and build brighter futures.About the Youth Support ProgramThe Youth Support Program provides individualised, holistic support to young people, with a strong focus on wellbeing, empowerment, and connection. The program aims to:Enhance the wellbeing and safety of young people, tailored to their individual needs and circumstances;Support those involved with the Queensland Youth Justice system, offering positive guidance to improve their quality of life;Increase access to education and employment opportunities, setting young people on a path to independence; andFacilitate connections to essential services, including mental health, substance use, and homelessness support.Your role will involve building trust and rapport, coordinating tailored support plans, and working collaboratively with a network of services to ensure each young person receives the wraparound support they need.Qualifications, or working towards, in social sciences, social work, community services, youth work and/or equivalent level of experience in working with young people at risk.Exceptional communication skills – written, verbal, and interpersonalExperience or ability to work with young people facing complex barriers (e.g. trauma, housing instability, mental health)Blue Card (Working with Children Check)Willingness to undergo a Child Safety and Disability Services Suitability CheckFlexibility to work across a rotating 24/7 rosterExperience working in residential youth or crisis accommodationStrong knowledge of youth homelessness and child protection systemsFamiliarity with trauma-informed care and client-centred practiceExperience using client management systems for case notingCultural competence and experience working with First Nations or CALD youthService DutiesMaintain accurate and up-to-date statistical records and client documentation as required.Assist in developing and maintaining procedures that guide service delivery within the Youth Support Program.Work with the Youth Support Officer to ensure compliance with service delivery standards and the achievement of program outcomes and client goals.General DutiesMaintain a flexible and open-minded approach while upholding Youturn’s Code of Conduct, policies, and procedures.Foster a positive representation of Youturn through respectful and supportive relationships with clients, colleagues, stakeholders, and community members.Participate in regular supervision with the Program Manager to reflect on practice and ensure continual improvement.Attend team meetings and contribute to service planning and coordination with colleagues and the Program Manager.Engage in relevant training and professional development activities as agreed with the Program Manager.Comply with all Workplace Health and Safety (WHS) requirements—work safely, report hazards, and promote a safe environment for all.Perform other reasonable duties as directed, within the scope of your skills, experience, and award classification.Benefits for Youturn Team MembersWe offer agenerous remuneration package with benefitsdesigned to support your career and lifestyle goals.Enjoy12% superannuationplus access togenerous salary packagingof up to$15,900, plus$2,650meal entertainment benefits, to furthermaximise your take-home pay, offering you even greater advantages such as partial exemptions for Remote Area Benefits, Relocation Expenses and Car Parking (if eligible).Flexibility:Enjoy work-life balance with flexibility for negotiating start/finish times, tailoring your career to your lifestyle!Wellness Leave: Recharge with 5 days of paid wellness leave each year (pro-rata).Paid Parental Leave: Unlock 12 weeks of paid parental leave benefits after just one year of dedicated service.Annual Leave Loading: Receive additional pay with annual leave loading.For everyone who shares our passionWe encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.To apply, please submit:• A current resume and cover letter highlighting how you meet our Essential Requirements and Desirable Extras.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a support worker? Do you have a current Working With Children (WWC) Check? Do you have experience working with young people with complex needs? Do you have a current Police Check (National Police Certificate) for employment?Community Services & Development 101-1,000 employeesYouturn is a national not-for-profit delivering health and community services to people of all ages across Australia. Trusted to deliver safe, inclusive, and supportive programs, Youturn ensures those we support have access to secure and affordable housing and enjoy optimal mental wellbeing.At Youturn, you are part of a passionate team who are making a big difference in the lives of those who need it most. Most people reach out to us in times of intense crisis or emotional distress, seeking our understanding and compassion.Our team provide non-judgmental, individualised support to those in need, ensuring we are delivering on our vision, mission and values.Youturn is a national not-for-profit delivering health and community services to people of all ages across Australia. Trusted to deliver safe, inclusive, and supportive programs, Youturn ensures those we support have access to secure and affordable housing and enjoy optimal mental wellbeing.At Youturn, you are part of a passionate team who are making a big difference in the lives of those who need it most. Most people reach out to us in times of intense crisis or emotional distress, seeking our understanding and compassion.Our team provide non-judgmental, individualised support to those in need, ensuring we are delivering on our vision, mission and values.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Featured jobsYouth Housing Case WorkerIFYS LimitedNambour, Sunshine Coast QLD15d agoSupport Worker - Sunshine CoastACME Support Services Pty LtdNambour, Sunshine Coast QLD9d agoDementia/Complex Support WorkerBuderim, Sunshine Coast QLD21d agoResearching careers? Find all the information and tips you need on career advice.
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