About the Role As Reservations Manager, you will lead the reservations function for Morris Escapes, overseeing inbound enquiries and driving bookings across our portfolio. You will be responsible for managing our reservations team, optimising occupancy and revenue through effective yield management, and ensuring our guests' first touchpoint is seamless and memorable.
You will collaborate with our sales and marketing teams to convert leads, manage inventory, and contribute to strategic forecasting and reporting. A key part of your role will be identifying opportunities to enhance the guest experience through up-selling and cross-selling stays and experiences within the portfolio.
About You Morris Escapes provides outstanding experiences – you'll be passionate about delivering exceptional customer service, with a focus on personalised guest interactions and building lasting relationships.You have previous managerial experience in accommodation reservations or a similar sales-driven environment, and you're confident in maximising yield through rate and occupancy management while consistently up-selling experiences across the portfolio to boost both revenue and guest satisfaction.You're a natural leader who thrives on mentoring and developing a high-performing team. You lead by example, fostering a collaborative, motivated and guest-focused culture.You have meticulous attention to detail, ensuring all bookings, special requests and guest preferences are captured accurately to deliver a seamless, tailored experience.You have strong experience working across reservations systems, channel managers and third-party booking platforms, with a deep understanding of how to optimise these tools to drive bookings and manage inventory efficiently – RMS experience is a plus.You're adaptable, proactive and thrive in a dynamic environment where no two days are the same.About Morris Escapes Join our passionate team at Morris Escapes, where we manage a curated portfolio of boutique, sustainable lodges and vessels across Queensland. Our collection celebrates some of Australia's most iconic landscapes: the reef (Orpheus Island Lodge, Pelorus Private Island, M.Y. Northern Escape, M.Y. Beluga and M.Y. Flying Fish), the outback (Mt Mulligan Lodge), and the hinterland (Beechmont Estate).
Morris Escapes is part of Morris Group – an Australian-owned family business on a mission to make a positive impact by doing work we love. Spanning hospitality, tourism, aviation, technology, and sustainability, we offer team members a diverse range of career development opportunities. At the heart of everything we do is our commitment to philanthropy and impact investing, helping shape the world we want to live in.
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