KEY RESPONSIBILITIES:
Service Desk Experience: Utilize your service desk experience to promptly address and resolve technical issues raised by end-users.
User Access Management: Complete user access requests to various systems, ensuring security and compliance standards are maintained.
ITIL Processes: Follow ITIL processes in service desk management to uphold best practices and ensure a structured and efficient approach to service delivery.
Problem-Solving: Demonstrate strong problem-solving abilities to identify root causes and implement permanent solutions for recurring issues.
Vendor Liaison: Collaborate with third-party vendors on service requests, maintaining positive relationships and ensuring timely resolution of issues.
Communication Skills: Possess excellent communication skills to interact with end-users and team members, conveying technical information in a clear and understandable manner.
Proactive Approach: Be self-driven and proactive in your work, taking the initiative to identify and address potential issues before they impact the user experience.
QUALIFICATIONS
Hold relevant computer engineering or technical qualifications, with a solid foundation in IT support and service desk management.
DESIRABLE SKILLS
Microsoft Azure Portal: Experience with the Microsoft Azure portal, demonstrating proficiency in cloud services and solutions.
Dynamics CRM: Familiarity with Dynamics CRM is a plus, showcasing your ability to work with customer relationship management systems.
Your interest will be treated in the strictest of confidence.