Transform Your Career with Our Cloud Expertise
About the Role
We're seeking a seasoned professional to lead our cloud services team as a Senior Delivery Consultant. As a trusted advisor, you'll collaborate with clients to design, build, and operate their cloud environments, leveraging your expertise in Amazon Connect and AWS Professional Services.
Key Responsibilities
* Expert Partnering - Collaborate with cross-functional teams to deliver high-impact solutions that meet client needs.
* Solution Development - Define and execute on-site engagements, including discovery workshops, packaged offerings, and custom solution implementations focused on call center optimization and integration.
* Delivery Excellence - Lead projects proving the use of AWS services for distributed computing solutions, integrating private and public clouds, and adapting enterprise call centers into Amazon Connect.
Requirements
* 10+ years of experience in complex project management, cloud integration, and software development.
* At least 10 years of experience as a contact center technology architect or senior developer working with leading contact center platforms and applications.
Preferred Qualifications
* Professional Services experience in highly-visible customer-facing roles.
* Familiarity with Amazon Connect capabilities and required deployment skills.
* Enterprise call center / telecomm implementation and operations experience.
* Software Development / DevOps experience with integrating contact center platforms, CRMs, WFMs, and AI.
Our Commitment to Diversity and Inclusion
We're an equal opportunity employer committed to creating an inclusive workplace where everyone can thrive. We welcome candidates from diverse backgrounds and perspectives.
Acknowledgement of Country
We acknowledge the Traditional Custodians of country throughout Australia and extend our respect to all Aboriginal and Torres Strait Islander peoples today.