Overview
Job Description: Network Engineer
Responsibilities
* Must have intermediate to advance configuring and troubleshooting knowledge of switches and routers in a network production environment (switches, Cisco Nexus Cisco, 3650, Cisco Meraki)
* Basic to intermediate skill in troubleshooting voice systems – Mitel 3300 CX Controller, Mi voice Business Virtual for Enterprise, T1/E1 Combo MMC (PRI)
* At least three years of experience in supporting F5 LTM Load balancers
* Sound knowledge on DWDM
* Sound knowledge on disaster recovery activities.
* Good analytical and troubleshooting skills (the ability to think logically through a problem) and must have the initiative, perseverance, and commitment to see problems through to resolution
* Ownership of root cause analysis process and ensure remediation of major issues. Ability to provide assistance in a support capacity with problem and incident resolution and assume major incident and problem ownership and accountability
* Ensure 24/7 availability of the production environment and lead the daily operations of the production environment
* Be available for after-hours support, on-call, and perform maintenance
* Participate in Change Advisory Board Review Meetings with customer
* Build monitoring tools to ensure system availability, resource utilization and capacity
* Create network services dashboard providing insights into capacity, activities, and SLA measurements
* Drive continuous improvement and process change suggestion to management
* Monitor performance and ensure system availability and reliability
* Monitor system resource utilization, trending, and capacity planning
* Configure and implement the backup tools for auto configuration on Network device
* Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
* Ability to handle multiple projects within timeline
* Documenting the issues, creating the knowledge base articles, and updating the inventory
* Manage Data Center operations for hardware installation and during maintenance whenever required
* Good communication skills and a team player
Technologies
* L2/L3 Switching – STP, RSTP, PVSTP, MSTP, IGMP, Multicast
* Routing – WAN/LAN (OSPF, EIGRP, RIP, Static and MPLS)
* Cisco Wireless – WLC, Access Points
* DWDM
* F5 LTM Load Balancers
* Monitoring Tools - Manage Engine (PRTG)
* MiTel Telephony
* Ticketing Tools – Jira
Qualifications
* Bachelor's degree in network administration, information technology, or computer science
* Experience supporting technical enterprise solutions
* Previous experience in IT, security or systems support, or network administrator positions preferred
* Must hold network certification – CCNA/CCNP – Routing/Switching
* Possess excellent analytical and problem-solving skills
* Ability to perform well under pressure
* Work well independently and in team settings
* Fluent English speaking and writing skills
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