Incident Investigator Role
Cox Purtell Staffing Services provided pay range
This range is provided by Cox Purtell Staffing Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Job Overview
A senior recruitment consultant seeks a Problem Manager to strengthen reliability across large-scale infrastructure systems, uncovering why incidents happen and ensuring they don't happen again.
This role sits at the intersection of investigation, coordination, and communication. You'll dig into outages, guide technical experts through structured root-cause analysis, and craft clear, customer-ready explanations of what occurred and how it's being prevented in future.
Key Responsibilities
- Lead root-cause investigations using the 5 Whys method across complex cloud infrastructure events.
- Coordinate global engineering and operations teams to gather information and drive accurate conclusions.
- Produce post-incident reports (customer-facing RCA documentation) within a five-day delivery window.
- Capture internal learnings and influence systemic remediation and process improvement.
Required Skills and Qualifications
- 6+ years' experience in Problem, Major Incident, or Program/Project Management within enterprise or cloud infrastructure environments.
- Excellent written and verbal communication, capable of distilling technical detail into crisp, executive-level summaries.
- Familiarity with ITIL frameworks and problem/incident lifecycles.
Benefits
- Opportunity to work across a global environment where reliability and communication directly impact customer trust.
- Security clearance sponsorship managed post-hire for eligible candidates.
About This Opportunity
- 6-month contract (initially until March 2024) with potential extension or conversion based on business needs.
- A$32,000 - A$40,000 per year (estimated).