This role reports to Professor Bill Walter, a leading Sydney Orthopaedic Surgeon and Chair of Orthopaedic Surgery, Royal North Shore Hospital and Sydney University. The role is based in St Leonards.
This job is suited to a highly capable secretary, with excellent communication skills and plenty of common sense. The role requires a confident communicator who can anticipate the needs of others and get things done efficiently.
We are looking for a senior, experienced professional.
Key skills and attributes we are looking for:
· Competent, very organised
· Dictaphone typing experience
· Ability to talk to patients with respect & compassion
· Friendly positive nature, not easily flustered
· A working knowledge of Shexie software (preferable).
· Ability to work autonomously and as part of a team
· Meticulous attention to detail
. Basic accounting skills
Secretarial Responsibilities:
In this role, you will be dealing with patients over the phone/ in-person and assisting with all aspects of the patient experience. This role involves:
· Answering calls, scheduling pre-op and post-op appointments.
· Providing important and relevant information to patients about their surgery (working closely with Prof Walter's nurse consultant).
· Preparing surgery quotations/ invoices/receipts & handling surgical billings, banking & fee reconciliations, Medicare/DVA claiming.
· Typing all Prof Walter's clinic dictations, operation reports, general correspondence and miscellaneous typing (e.g. medico-legal reports).
· Ensuring patient questionnaires and consents are completed. Liaising with and making arrangements with hospital staff.
. Monitoring the clinic email, as well as Prof Walter's.
· Orthopaedic experience is well regarded, but not essential.
PA responsibilities:
You'll be able to calmly and confidently deal with a complex diary, which requires you to anticipate and manage competing priorities and keep everyone informed – all without becoming flustered.
You will be able to deal with senior professionals on his behalf at: The University of Sydney, Executive Management and staff at Sydney's Royal North Shore Hospital, other medical professionals, professional associations, operating theatres, orthopaedic companies, research and orthopaedic departments, fellows, medical & PhD students.
You will be expected to coordinate travel (flights, visas, speaking schedules, conference accommodation) for Professor Walter.
This role reports to Professor Walter and Orthopaedic Nurse Consultant.