Service Desk Analyst / Level 1 Helpdesk / L1 Support - Various locationsPosted: 14/04/2025Closing Date: 16/05/2025Job Type: Permanent - Full TimeLocation: Cremorne, VIC, AustraliaJob Category: Managed ServiceAbout the RoleWe are seeking a dedicated Service Desk Analyst to join our team. This role is an excellent next step in your career, offering the opportunity to work with an ISO-certified company. You will be the first point of contact for our clients, using your technical skills and experience to troubleshoot and resolve queries efficiently. This varied role provides a supportive environment to develop your skills.This role is advertised in Cremorne, VIC. However, it could also be based from one of these Viatek offices for the right candidate:Chatswood, NSWNewcastle, NSWAbout ViatekViatek is an Australian-owned and operated services-based organisation, delivering business technology solutions to enhance the performance of our business partners. We offer tailored and sustainable business solutions through managed services, professional services, cloud services, office automation, and managed print services.Our ValuesPeopleIntegrityCustomerWhat We Are Looking ForA keen interest in learning and developing their certifications and IT skillsStrong client focus and enthusiasmDemonstrated technical ability and good communication skillsGreat organisational skills and the ability to work independently or as part of a teamExperience in a service desk or MSP environment (advantageous)Why Consider Viatek?We are committed to your success from the very start. Our structured onboarding program includes:System-led new starter paperwork collectionFace-to-face (or Teams) company induction with the People and Culture teamRole-specific training with your teamDocumentation practices and proceduresOngoing training tailored to your areas of interestAccess to a wide range of team members for support and assistanceProfessional Development Roadmap planning and support to achieve those goalsViatek has a long history of supporting and developing our teams to have long, successful careers. We have built a strong culture based on trust and respect, with high-quality leaders and teams that support one another.Apply NowThis is an excellent opportunity, and if it interests you, we encourage you to apply.
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