Great career path
- Excellent learning and development opportunities
- Fantastic culture
**Let's kick things off with 'The Big Question' - What's in it for me?**
Lucky for you, this is not just your average call centre/customer service role - we promise We're here to tell you that this role is different 'Tell me more, tell me more" I hear you cry Well, here's 10 reasons why this is a one-of-a-kind opportunity:
1. Firstly, no cold calls - this is not a Sales role Woohoo You will just take inbound calls to help customers use the stockbroking platform - simple.
2. The focus of your job will be on the quality of calls not quantity - See...not your typical call centre, right?
3. At this award-winning stockbroking firm - the fun-loving and supportive management put YOU and YOUR development & enjoyment first. To quote one of the Team Leaders "I want my team to be excited to come to work - they spend half their lives here, so it has to be fun"
4. Management wants you to feel supported and confident so you'll be given 2 weeks of intensive training to begin with - to quote a new team member "I learnt more in those 2 weeks than in my Finance degree" and after that, you'll get constant on-the
- job training and support in a 'buddy-up' system with access to KAPLAN resources.
5. THEN they will train you up to do your RG146 (Financial Regulatory) qualification - upskilling you all the way through your journey - now that's what I call a growth opportunity
6. What about the ladies amongst us? Well, this company want to champion you gals too They have developed a successful Ladies in Business Initiative which means regular seminars, leadership conferences, communication, and networking events. GIRL POWER
7. And the social side? We know how important it is to have some work besties to share the load with. You've come to the right place, this company has an In-house Culture Club featuring events such as Paint & Sip Nights, Games Nights, Dinners, and regular team building events. They also have social clubs - like a Gaming Society - so you can bond with like-minded people.
8. Look, we also know you have big dreams, aspirations, and goals to achieve and might not want this to be your forever role and that's okay But we do want this to be your forever company, so after 18 months, you will have the opportunity to progress into a variety of different roles such as Account Management, Relationship Management, Back-End roles or even Senior or Team Leader Positions.
9. We know you value work/life balance, so once you're trained up you can take advantage of the
**hybrid working model** - 3 days in office and 2 from home - winning
10. Last but not least, this company wants you to feel valued so enjoy the vast range of
**company benefits**:
- Free breakfast and coffee every day
- Day off for your birthday
- Each year you work there, you get extra annual leave
- Be part of the volunteer programme/Charity Committee
- Discounted rates at various retail stores
- Take out novated leases on vehicles
**What sets this company apart from the rest?**
- They put the customer at the heart of everything they do, and they value 'being human'.
- They're a Global Firm - with offices in multiple continents (which means world-class training for you)
- They have an Award-winning platform - and have won for 12 years running You'll have access to the top technology in the business.
- They're trustworthy (with over 30 years of experience) and prices are fair and reliable which = happy customers
So far, so good but now you're thinking, what would it feel like to actually work there? Don't worry, we'll walk you through it:
**What will my day to day look like?**
***
Here, you will take inbound calls and assist clients with queries relating to the in-house stockbroking platform (essentially a website/app which lets people manage their stocks/share trading). This could be helping them get logged in/set up on the system, troubleshooting technical issues, or giving them information about their account.
You may also:
- Identify opportunities for cross-selling of company products & services
- Record client information in relevant internal systems
- Provide administrative support to other business units
**What about my hours?**
***
The hours are full time (40 hour week).
Shifts will last 8.5 hours and start times will range from the earliest start at 6.30am to the latest finish being 8pm. Breaks will be 30 mins.
The shifts will rotate every 2 weeks, but the managers move people around the later time slot - to keep things fair. Also(Dollar sign emoji) when working the later shift, you will receive a 1-hour lunch break and 20% loading. Nice
**Ok, you've convinced me, this is not your typical customer service role - what do the company want from me?**
This role does not require Finance experience You just need to love Customer Service you are passionate about learning. You