Customer Experience Lead
As a Customer Experience Lead, you will be responsible for driving store operations excellence through effective stock management and loss prevention activities. You will coach and provide regular feedback to your team on understanding our products and how to be customer-led for the purpose of delivering an exceptional store experience.
Main Responsibilities:
* Use available data and reports to identify key insights and make informed decisions for the business and the customer.
* Lead the team to deliver store operations excellence through effective stock management and loss prevention activities.
* Coach and provide regular feedback to your team on understanding our products and how to be customer-led for the purpose of delivering an exceptional store experience.
* Attract, engage, and retain talent, building team capability and strong succession planning for the success of your store and the Group.
Key Requirements:
* A genuine desire to contribute to our team's performance and alignment with our values.
* Demonstrates a passion for fashion with a professional personal presentation.
* Strong leadership skills in delivering an exceptional customer and team experience.
* Ability to manage budgets, interpreting financial reports and generating efficient rosters.
* Experience managing the performance, productivity, training, and development of a team.
Benefits:
* A competitive remuneration package and quarterly incentives available.
* Seasonal product allowances and generous discounts for you and your immediate family on all Country Road, Trenery, Politix, Witchery, and Mimco products.
* Excellent career progression opportunities across the Group within all of our iconic brands.
About Us:
We are a global business with over 600 store locations and 6,300 team members with a market-leading presence in Australia, New Zealand, and South Africa.