Primary Purpose
The purpose of this role is to support the State Building Manager in:
* Leading, managing, developing, and inspiring a team of Site Managers to exceed their short and long-term construction objectives.
* Key focus areas include: HSE, Workflow/Scheduling (short and long term), Time Management/Diary setup, Quality Assurance, Customer Service, Technical Knowledge, Trade Management (ETS), Administration, Communication, On-site Presentation, Site Approach, Problem Solving, and Clickhome usage.
Coaching and Team Leadership
* Conduct weekly construction meetings with the Building Manager to engage the team, clarify construction objectives, discuss trending issues, and promote consistency.
* Hold weekly one-on-one sessions with Site Managers to review performance against KPIs.
* Implement training and development plans tailored to individual skills and focus areas.
Construction Supervision
* Ensure effective management of all projects to maximize efficiency without compromising HSE, Quality, and Customer Satisfaction.
* Support Site Managers in achieving claims targets, PCI's, and settlements monthly.
* Monitor and reduce ETS expenditure and incidents, collaborating closely with individuals on repetitive issues.
* Support trade engagement, allocation, and management.
* Ensure proper use of the Clickhome system and professional appearance of team, vehicles, and equipment.
* Coach and lead the team in maintaining safe work practices.
Time and Quality Adherence
* Support team to deliver efficiency aligned with company objectives.
* Coach team to manage quality throughout the build process.
* Address supplier and trade issues promptly to avoid jeopardizing project outcomes, escalating as necessary.
* Aim for completion standards: single storey in ≤30 weeks, double storey in ≤36 weeks.
* Conduct quality assurance inspections as per Click guidelines.
* Ensure Site Managers follow external inspection processes to drive quality and continuous improvement, aiming for an external inspection score of 97+ and developing plans for quality improvement.
Communication
* Act as the first point of contact for development partner/customer escalation issues.
* Lead and encourage proactive communication with customers throughout the construction cycle.
* Ensure regular updates via photos and notes in Click for the customer portal, meeting minimum fortnightly requirements.
* Escalate issues to the Building Manager promptly.
Judgment and Decision Making
* Utilize sound judgment and problem-solving skills to resolve issues during construction.
* Provide recommendations to the Building Manager on construction-related matters.
Technical Support
* Review files and provide feedback to Site Managers to ensure accuracy and address quality issues.
* Assist the team in solving technical issues on-site and pre-site.
Key Relationships
* Collaborate with interstate Construction Managers and develop relationships with contractors and suppliers.
* Handle client concerns professionally and timely, adhering to customer service standards.
* Participate in management forums and work closely with the State Operations Manager to enhance operations.
Qualifications and Personal Qualities
* Extensive experience in residential construction supervision.
* Experience managing trades and contractors.
* Degree in building and construction or similar.
* Knowledge of operational performance of construction items.
* Strong communication, analytical, project costing, and scheduling skills.
* Leadership and management aptitude.
* Technical aptitude.
* Valid white card and driver's license.
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