Infinite Aged Care is a progressive residential aged care provider with 17 established care homes across Queensland, New South Wales, South Australia & soon to be Victoria. Boasting over 30 years' experience in the sector With its operational head office located on the Gold Coast and over 2,000 employees nationally our company's core mission is to #MakeAgedCareGreat for all our residents, their families, our employees and the communities in which we operate by committing to delivering consistent high-quality care, inclusive cultures and best in class operations every day
Reporting to our Sales Support Manager, the Sales Coordinator - New Clients plays a pivotal role within Infinite Care by offering superior customer service to generate and qualify new client leads for our national business across 17 care homes and growing. The key scope of this role is to proactively outreach new client enquiries via our 1800 channels, showcasing our products, services and care offerings to close the new client sale ready to handover to our admissions team to start onboarding our new residents and broader support to their families.
About You
Leveraging your passion to showcase products & services in a sales environment, where you thrive in a fast paced, dynamic and KPI orientated workplaces whether it's being on the phones, inputting new client data into the CRM, sending out sales packs and marketing and/or responding to a shared inbox this is your ideal workplace environment
Additional skills you will offer;
* Excellent phone manner with the ability to cold call for new referrals & build trust quickly
* Strong communication written, verbal and attention to detail with entering client details
* Essential to have new client/patient admissions experience from either the aged care, hospitals, healthcare, health insurance, energy and/or retail banking sectors.
* Demonstrated experience and capabilities working in a KPIs & target driven environment.
* Proficiency in relevant computer software for record-keeping, emails and sales packages to and from new and potential sales clients.
* Natural ability to show high empathy, respectful and professional office-based behaviours.
* Previous brand awareness, sales or product marketing experience that underpins sales pipelines
* Strong ability to work in a small team that is often engaging with clients and making sales.
A typical day in the life of our Sales Coordinator - New clients is;
* Shared coordination in the team for all enquiry calls from the 1800 number and those that are forwarded direct from sites, including Infinite Care (IC) website and external websites for all homes.
* Shared coordination in the team the admissions email inbox for dedicated regions, applying a high level of customer services, attention to detail and very strong follow-up.
* Ability to learn and apply knowledge of product, services and fee structures and professional conduct using this information with the public.
* Manage all new enquiry in the CRM database and book a tour into the Customer Admissions Managers (CAM) outlook calendar applicable for that IC home.
* Stay up to date with relevant regulations, policies, and guidelines to ensure compliance during the admission process. Attend all formal training workshops and upskilling development sessions.
What's it in for you
* FREE mandatory & self-paced training modules throughout your employment.
* Earn extra income via Carefriends employee referral program (*unlimited referrals)
* Discounted Fitness Passport to access health and wellbeing sessions.
* Ability to develop your career across our 17 homes nationally and be part of our growth plans.
* Employee Assistance Program for family, financial and wellbeing support services.
* Discounted retail, fuel and technology items via Employee discounts provider – Flare.
As part of being an Infinite Aged care employee you will be required to complete pre-employment checks.
If you would like to know more about us or this position before applying, then please reach out to our recruitment specialist managing this assignment - Please email teri.vallely@infin8care.com.au
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