We're Hiring a Supervisory Role
This is an exciting opportunity to join our team as a Front Office Supervisor. In this role, you will be responsible for ensuring the smooth operation of the Reception desk, including greeting and registering owners and guests, providing information on local area attractions, and managing any guest issues that may arise.
About the Role
As a Front Office Supervisor, you will play a key part in delivering exceptional customer service, building strong relationships with our guests, and contributing to the overall success of our business. If you have a passion for hospitality and a proven track record in a supervisory role, we want to hear from you.
Key Responsibilities
* Ensuring the efficient day-to-day operation of the Reception desk
* Greeting and registering owners and guests
* Providing information on local area attractions
* Managing guest issues and resolving complaints
* Building, developing, training, and leading a team to promote high levels of customer service
Requirements
* Proven experience in a Front Office department at a supervisory level (3 years)
* Knowledge of hotel property management systems, Opera preferred
* Events experience highly regarded
* Excellent communication skills, written, verbal, and active listening
* Detail focused with an organized approach and ability to multitask
* Positive attitude, vibrant, and passionate about delivering exceptional customer service
* Exceptional time management skills and ability to work under pressure
* Strong negotiation and problem-solving skills
* Proficiency in using a computer and Microsoft Office applications
* Bookkeeping/finance experience highly regarded
* Immaculate presentation and grooming standards
Benefits
* Subsidized private health insurance
* Professional development funding
* Discounted hotel stays across Australia, Fiji, New Zealand
Company Culture
We believe in creating a positive and inclusive work environment where our associates can thrive. Our company values include teamwork, innovation, and customer satisfaction. If you share these values and are looking for a new challenge, please apply today.