* $129,624 – $134,719 + super + salary packaging
* Not-for-profit organisation
* Services across Aged Care, Disability, Mental Health, and Youth support
* Salary packaging, flexible working hours and hybrid environment
* Middle Swan
* $129,624 – $134,719 + super + salary packaging
* Programme & Project Management Information & Communication Technology
* Not-for-profit organisation
* Services across Aged Care, Disability, Mental Health, and Youth support
* Salary packaging, flexible working hours and hybrid environment
Lead a great team of people, oversee a critical business function, shape systems and strategy, and make a real impact for our community.
Apply Now
The need-to-know...
We're looking for a practical leader who can keep a large, fast-moving scheduling function running smoothly, ensuring the right people are in the right place at the right time while thinking strategically about how systems and processes can be improved. You will need to be flexible and foster a positive culture, bringing warmth and enthusiasm to the role, successfully balancing being a people-person and systems/data whiz.
This is a full-time, Monday to Friday position with flexible working hours (core hours between 9am and 3pm). You will be primarily based at our Helen's Place office (Middle Swan), with hybrid work-from-home options and occasional travel to other Rise locations as required.
What You'll Be Doing
* Overseeing a busy, high-volume scheduling team
* Owning and improving the Client Management System (CMS) platform
* Using data to drive smarter decisions, performance, and outcomes
* Leading process improvements and system optimisation
* Supporting teams with tools, training, and clear ways of working
* Partnering with senior leaders on strategy, planning, and performance
* Managing vendor relationships and system performance
The need-to-have...
Here At Rise, We Nurture Potential, But We Do Need You To Have a Few Tricks Up Your Sleeve Including The Following
* Significant experience leading large, high-volume customer service teams in a hybrid environment
* Strong customer focus with a track record of delivering high-quality service outcomes
* Excellent communication and stakeholder engagement skills across all levels
* Proven leadership capability, including building and managing high-performing, diverse teams
* Strong analytical, administrative, and systems skills, with the ability to use data to drive decisions
* Experience managing budgets, forecasting, and making sound financial decisions
* Ability to lead projects, drive change, and improve processes in fast-paced environments
* Resilient, adaptable, and able to manage competing priorities effectively
* Commitment to fostering positive culture and empowering clients and staff
Formalities (The serious stuff!)
Appointments to this position require a NDIS worker screening check and the completion of a Key Personnel suitability assessment. Costs for new checks will be covered and/or reimbursed by Rise.
A cover letter is requested within your application for this position. Applications without a cover letter will not be considered.
Within your letter, please include an example of each of the following requirements for the role:
* How you have led a high-volume scheduling or customer service function to deliver on business outcomes/KPIs, ensuring positive culture, high quality service and business efficiency.
* How you have used data and systems (e.g. CMS) to drive operational improvements, efficiency, and service outcomes.
️Why you should be part of Rise️
For more than 40 years, Rise has been supporting over 5,000 people across our community, including young people at risk, those experiencing mental health challenges, people with disability, and older people.
When you join Rise, you'll be welcomed into a culture that celebrates achievements and provides plentiful support. You can enjoy generous salary packaging options of up to $15,900 per year (plus $2,650 for meals and entertainment), HBF corporate health discounts, journey cover insurance, and access to our employee assistance program.
We're proud of our genuine diversity, we want you to bring your true self to work and encourage applications from people of all backgrounds and identities, including those living with disability, Aboriginal and Torres Strait Islander peoples, and members of the LGBTIQA+ community.
Have more questions? Contact Suzanna Robertson (General Manager) on 04
* 345 who will be happy to assist you during business hours. Alternatively, you can email recruitment@risenetwork.com.au
APPLICATIONS CLOSE WEDNESDAY 3 JUNE
Shortlisting, interviewing, and appointing may begin immediately. We reserve the right to close the position without notice. We suggest you don't delay applying to avoid disappointment.
We wish you GOOD LUCK