About us
At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straightforward, no strings attached access to vehicle ownership.
But we aren’t just about vehicle ownership; We are also quick-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About the role
Based out of our, as a customer facing Sales Consultant at Splend, you will be the face of our vehicle subscription services in our retail hubs. You play a critical role in driving customer growth. You’ll combine deep product knowledge, customer-centric communication, and consultative selling to match customers with the right Splend solution, helping them succeed as rideshare drivers while contributing to our mission of making vehicle ownership more accessible and flexible.
This role is ideal for a motivated and engaging individual who thrives in a retail environment and is passionate about helping people succeed.
Responsibilities
- Maintain a thorough understanding of all Splend’s vehicle subscription packages and related products.
- Continuously update knowledge base with new features and updates to ensure accurate representation to customers.
- Engage directly with customers to understand their needs and recommend products that best fit their requirements.
- Guide customers through the decision-making process, from initial inquiry to final sale.
- Ensure vehicle displays, marketing collateral, and digital tools are up to date and engaging.
- Gather customer feedback and share insights with the Team Leader to help refine sales strategies and product offerings.
- Participate in regular team meetings to discuss challenges and opportunities.
- Adhere to all company policies and regulations regarding sales practices and customer interactions.
What you'll bring
- Strong understanding of sales principles and customer service practices.
- Proven ability to communicate effectively and persuasively with customers.
- Keen attention to detail and the ability to manage multiple tasks simultaneously.
- High school diploma required; a degree in marketing, business, or related field is preferred.
- Experience in a customer facing retail, sales, or customer service role.
- A passion for the automotive industry and vehicle technology (desirable).
- A full unrestricted Australian Driver's License (must have)
- Comfortable commuting to our South Melbourne hub daily
- Able to work weekends as required
What we offer
- Performance based bonus
- Salary packaging with 15% employer contributions for Electric Vehicles
- A day off on your birthday
- Employee Assistance Program
- Dedicated Learning & Development platform
Splend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.
At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
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📌 Sales Consultant - Retail
🏢 Splend
📍 Melbourne