Overview
Step into a vital role ensuring the safety and wellbeing of all customers and visitors at Willoughby Leisure Centre. Deliver safe, engaging, and welcoming aquatic and recreation experiences, managing daily operations, ensuring the safety and wellbeing of all customers and visitors, and providing leadership to casual staff.
* Provide active supervision to uphold the highest safety standards across Willoughby Leisure Centre facilities.
* Enjoy the security of a permanent full-time role (38 hours per week) with great benefits, including RDOs, novated leasing, and Fitness Passport access.
* Salary from $75,519.91 - $81,413.74 per annum plus 12% Superannuation.
Location: Chatswood, New South Wales • Employment type: Full-time
Responsibilities
* Prioritise safety at all times, actively supervising members and visitors across pool halls, spa, sauna, sports hall, and play areas, and monitoring their wellbeing.
* Lead and support casual staff, providing on-the-job training, guidance, and supervision to ensure effective team performance.
* Coordinate daily operations, including bookings, facility setup and pack down, maintaining supplies, and ensuring plant and equipment are functional and clean.
* Ensure compliance and safety, following WHS, Risk Management policies, and all relevant procedures, and promptly reporting issues to the Aquatic Operations Team Leader.
* Maintain facility standards, including cleanliness, presentation, water quality testing, daily cleaning tasks, preventative maintenance, and program setups.
* Deliver exceptional customer service, liaising with patrons, user groups, and staff, resolving conflicts, and reporting all feedback to the Aquatic Operations Team Leader.
* Complete accurate administration and record-keeping, including incident reports and other required documentation.
* Participate in training and development, including regular in-house sessions, specialist training, and staff meetings (minimum four per year).
* Undertake additional duties, projects, or tasks as directed, including working at the Customer Service desk as required.
What You'll Bring
* Detailed knowledge of statutory obligations and legislation relevant to Centre operations.
* Knowledge of Lifeguarding principles and safe pool operations.
* Understanding of water testing, water quality and the NSW Health's Public Swimming Pool and Spa Pool Advisory Document.
* Thorough knowledge of filtration, chemical treatment, heating systems and controls.
* Excellent communication and interpersonal skills, with a focus on customer service and conflict resolution.
* Current Pool Lifeguard Certificate
* Current Provide First Aid Certificate
* Current Provide Cardiopulmonary Resuscitation (CPR) Certificate
* Current Working with Children Check
* Current Aquatic Technical Operator Certificate (Pool Ops) or proof of enrolment
Desirable
* Certificate III or IV in Sport, Aquatics and Recreation
How To Apply
Visit https://www.willoughby.nsw.gov.au/Council/Working-with-us/Careers to apply or learn more including all about the range of benefits on offer at Willoughby. For more information, contact Adrian Prendergast, Aquatic Operations Team Leader, at Adrian.Prendergast@Willoughby.nsw.gov.au or on 02 9777 7664.
Applications should address all the key responsibilities outlined in the Position Description. The Position Description (PD) is located in the Job Attachments section of the job listing.
Successful candidates may be required to undertake pre-employment screening including police and qualification checks.
Applications close: Sunday, 19 April 2026 at 11:30pm
Please note recruitment activity may commence before the closing date.
At Willoughby City Council, inclusion, diversity and belonging are core to how we work and how we recruit. We are committed to building a workplace that reflects the diversity of our community – one where everyone feels respected, valued and supported to contribute fully. We welcome applications from people of all backgrounds, abilities and identities – including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse individuals, LGBTIQA+ communities, veterans, and people of all ages. If you require adjustments during the recruitment process, we encourage you to let us know. We are committed to ensuring an accessible, inclusive and barrier-free experience for every candidate.
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