Overview
A leading consultancy firm in Australia is seeking a Customer Experience Designer to support the delivery and optimisation of a significant Customer Experience Measurement (CXM) program. The role involves managing survey operations, developing communication to stakeholders, and analyzing customer feedback for insights. This is a great opportunity to influence customer experience strategy within a large organisation, working in a hybrid model.
Responsibilities
* Manage survey operations for the CXM program.
* Develop communications to stakeholders to inform and align on CX initiatives.
* Analyze customer feedback to identify insights and drive improvements in customer experience strategy.
Qualifications
* Experience in customer data analysis.
* Experience in relationship management.
Location
Hybrid model, Sydney, Australia.
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