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Staff Engineer - Customer Service Technology & Platforms
* Opportunity to work on the latest technology and methodologies
* Drive innovation across our technical capabilities
* Sydney based role with Hybrid working
We are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – 'to create better experiences together for a better tomorrow.
What You'll Do
As a Staff Engineer, you'll be an expert in solving complex technical problems and guiding your team in designing well-architected solutions. You'll set coding and testing benchmarks across your Sub Domain's full tech stack, ensuring we apply agreed engineering patterns to achieve functional and non-functional objectives efficiently and with high quality.
* Establish and enforce technical standards and best practices for the contact centre technology stack.
* Lead the design, development, and delivery of complex and high-impact software solutions, ensuring they are well-architected and engineered.
* Design and implement scalable, maintainable, and high-performing omni-channel solutions for consistent customer journeys.
* Champion code quality, maintainability, and testability through code reviews and best practices, and drive continuous feedback from incidents and monitoring.
* Stay updated on software development trends, experiment with new technologies, and collaborate with cross-functional teams to integrate contact centre technology with the wider business.
What You'll Bring
As Staff Engineer, you will have 8 + years experience with demonstrated abilities as an expert engineer who can solve the most complex technical problems while guiding the other members of your team towards really well architected and designed solutions.
* Advanced Technical Contact Centre CCaaS knowledge with certification
* Advanced IVR & Telephone Knowledge
* Demonstrated capabilities as a technical leader
* Ability to design and architect solutions for scale
* Collaborate with a range of stakeholders across the business to help shape the future of the businesses technology needs
What You'll Experience
* We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach.
* Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
* A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
* A progressive and flexible 'work from anywhere' policy that gives you the opportunity to harmonise work, life and your wellbeing.
* A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
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