At CSR, we're building a better future together. We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems. At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.
Opportunity
At CSR, we're building stronger, smarter workplaces through reliable and secure technology. We are seeking an experienced Desktop Support Engineer (Level 2) to join our IT team based in North Ryde, providing high-quality, onsite end‐user support and acting as a key escalation point for technical issues across the business. This is a hands‐on role suited to someone who thrives in a fast‐paced enterprise environment and enjoys taking ownership of issues through to resolution.
Key Responsibilities
* Provide Level 2 onsite desktop support and act as an escalation point for the Service Desk.
* Manage the end‐to‐end IT asset lifecycle, including procurement, deployment, and hardware refreshes.
* Maintain site IT infrastructure and network connectivity, ensuring stability, security, and resilience.
* Deliver IT projects such as hardware rollouts, software deployments, data migrations, and site moves.
* Manage software licensing to meet business needs and minimise downtime.
* Take full ownership of incidents through to resolution within SLA.
* Provide dedicated IT support to the Executive Leadership Team.
* Plan and support IT requirements for Town Halls and large-scale business events.
* Maintain technical documentation and continually identify service improvement opportunities.
About You
* Minimum 3 years' experience in a Level 2 Desktop Support role within an enterprise environment.
* Strong customer service focus with excellent communication and stakeholder engagement skills.
* Solid understanding of desktop and server hardware, operating systems, and enterprise IT environments.
* Experience working within IT policies, processes, KPIs, and SLAs.
* Strong problem‐solving, organisational, and time‐management skills.
* Relevant tertiary qualification and/or equivalent industry experience.
* Microsoft Windows Desktop OS certification or related technologies (preferred).
* Non‐restrictive Australian driver's licence (essential).
What We Offer
* Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
* Care and wellbeing offer includes 52 weeks of superannuation payment, and access to an employee assistance program.
* Rewarding career with on‐the‐job learning, development, and upskilling opportunities within and across our brands.
To find out more about us, visit www.csr.com.au
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