Employment Type : Temporary Full Time until Dec 2026
Position Classification : Health Manager Level 2
Remuneration : $114,251 - $134,809 + Super
Hours Per Week : 38
Requisition ID : REQ
Applications Close: 22nd of March
About the Role
We are seeking an experienced and motivated Voice Services Specialist to join our ICT team. This role is responsible for supporting the delivery, maintenance, and continuous improvement of telephony services across the District, ensuring reliable, secure, and fit-for-purpose voice solutions that support clinical and corporate operations.
The role also contributes to the implementation of new telephony systems and upgrades across both new and existing sites. In partnership with relevant ICT stakeholders, you will assist in developing and supporting strategic voice technology solutions aligned with the district’s operational and service delivery needs.
Key Accountabilities
Provide day-to-day administration of telephony systems across the District, including MACs and management of faults, using a call management system to track and prioritise workload.
* Perform proactive maintenance of telephony systems, including ordering new services and equipment.
* Maintain complete and accurate service records across all sites.
* Prepare briefing notes, reports, and other documentation on telephony-related matters.
* Develop and maintain Standard Operating Procedures (SOPs) relevant to the role.
* Assist with programs of work such as system upgrades, new site deployments, and technology migrations.
* Assist in the development and review of policies and procedures for fixed and mobile telephony services.
* Participate in an on-call roster as required.
* Develop and maintain relationships with vendors and key stake holders for ongoing maintenance and projects
About You
You are a skilled technical professional with experience in complex voice environments and a commitment to delivering secure, reliable telephony services. You work effectively both independently and as part of a team, building strong relationships across ICT, clinical staff, and vendors.
You will demonstrate:
* Experience with enterprise voice systems, PABXs, duress systems, and platforms such as Mitel MX One, Mitel MBG and Cisco CUCM
* Experience with enterprise network systems such as Aruba, Cisco and Extreme
* Knowledge of VoIP protocols (SIP, H.323, RTP)
* Knowledge of WAN/LAN networking and routing principles including Layer 3 protocols (BGP, OSPF), VLAN/VRF and QoS
* Ability to troubleshoot voice quality and connectivity issues
* Strong communication skills and collaborative approach
* Relevant tertiary qualifications or equivalent experience
* Current Class C driver’s licence and willingness to travel within the District
You are committed to providing high-quality, reliable telephony services that support District operations and patient care.
Why Join Us?
* Work in a large, complex, and mission-critical ICT environment
* Contribute to reliable, high-quality voice communications across the District
* Ongoing professional development and training opportunities
* Supportive team culture focused on collaboration, innovation, and service excellence
* Competitive salary and NSW public sector benefits
This is an exciting opportunity to play a key role in the delivery of essential voice services that support patient care, corporate operations, and the wider health community.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Brendan Monck or
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit:
This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via or .
An eligibility list will be created for future temporary full or part time vacancies.
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact for confidential support to ensure an equitable, barrier-free application process.
To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.
Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
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