An exciting opportunity is available for Medical Receptionists to join a specialist clinic in Townsville.
Your new company
A locally owned specialist ophthalmology clinic in Townsville is growing and seeking to expand its reception team. The clinic prides itself on delivering exceptional, patient‐centred care while promoting a positive, values‐driven workplace that supports professional growth and wellbeing.
Your new role
We are recruiting three Medical Receptionists to join a busy specialist practice on a permanent basis. This advertisement covers:
* 2 × Full‐Time positions
* 1 × Part‐Time position (30 hours per week across four days — three 8‐hour days and one 6‐hour day)
As a Medical Receptionist, you will be the first point of contact for patients and play a key role in ensuring the professional and efficient running of the clinic. You will work closely with the Practice Manager, doctors, and the wider administration team to support high‐quality, person‐centred care.
Hours & Roster:
* Monday to Friday
* Staggered roster to meet clinical demand
o Open shift: 7:30am – 4:00pm
o Close shift: 9:30am – 6:00pm
* 4‐week rotating roster, with allocation to a set number of opening or closing shifts
Key responsibilities include:
* Providing professional, respectful, and compassionate patient care in person and via phone/email
* Managing a high volume of incoming calls, emails, and patient enquiries
* Booking, confirming, and managing specialist appointment schedules
* Accurate patient billing and receipting, including Medicare and other claiming systems
* Daily banking and reconciliation
* Maintaining accurate patient records and correspondence using Genie software
* Ensuring patients have valid referrals prior to appointments and following up where required
* Booking and quoting in‐room and day surgery procedures, including pre‐admission and post‐operative coordination
* Preparing patient letters from clinical notes and dictation
* Supporting doctors and clinical staff with administrative tasks and workflow
* Assisting with outreach clinics, marketing activity (in line with AHPRA guidelines), and educational or networking events
* Maintaining clinic presentation, supplies, and daily opening/closing procedures
* Attending team meetings, training sessions, and contributing to continuous improvement initiatives
What you'll need to succeed
* Previous administration and customer service experience (medical or specialist reception highly regarded)
* Excellent communication and interpersonal skills with a strong phone manner
* Ability to work effectively in a fast‐paced clinical environment
* Exceptional attention to detail and accuracy
* Strong organisational and immunocompetent skills with the ability to multitask
* Working knowledge of Microsoft Office
* Medical billing experience (preferred but not essential)
* Ability to work collaboratively within a team and independently when required
* Commitment to a positive workplace culture and ongoing professional development
* Driver's licence and ability to use a personal vehicle for work‐related errands when required
What you'll get in return
* Permanent employment (2 × full‐time, 1 × part‐time)
* Salary: $65,366.08 per annum ($33.08 per hour) + super
* Structured onboarding, training, and ongoing support
* Exposure to a specialised medical environment
* A collaborative, respectful, and values‐driven workplace
* Clear and fair rotating roster system
* Opportunity for long‐term stability and professional growth
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.