We are expanding our SmartIQ development team and are looking for several Engineers at various levels. Primary responsibility will be adding new features to the SmartIQ product. Initial project will involve making use of AWS AI and machine learning services to deliver industry‑specific perks to our customers, so experience with AWS API’s and/or AI is beneficial.
About Smart Communications
Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital‑focused, customer‑driven world while also simplifying processes and operating more efficiently.
Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise‑scale customer communications management (CCM) power of SmartCOMM TM, forms transformation capabilities made possible by SmartIQ TM and the trade documentation expertise of SmartDX TM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com.
Who are you?
You consider yourself a C# developer, but your real skill is learning – you quickly and enthusiastically pick up new technologies, libraries, tools, techniques, and domain knowledge to deliver the right solution. We hope you’ll be working with us for years to come and we can’t be sure where the business requirements will take us, so you need to enjoy learning new skills.
You know there’s a big difference between code that just‑about‑works versus “clean” code that’s well‑structured and maintainable – and you want to deliver the latter. You are comfortable backing up your code with unit and integration tests and have confidence and experience in build pipeline.
You’re comfortable discussing requirements with the product management team, throwing your own ideas into the mix and constructively engaging to iterate on requirements and deliver the maximum value for the effort expended.
You like working in an Agile development environment and take responsibility for getting things done as part of a team. You want to be the best you can be and embrace the chance to learn and adapt. You almost always get done what you say you will, and if you don’t you take the time to learn from the experience.
What we’re looking for:
- C# .NET programming
- Analytical and problem‑solving skills
- Excellent written and oral communication skills
- Team player who can plan and manage their own time effectively
- Fast learner who enjoys picking up new skills
Advantageous skills/experience:
- RDS Database (preferably SQL Server, Postgres)
- AWS services
- Amazon SageMaker or equivalent machine learning services
- Amazon Textract
- JavaScript
- AngularJS
- Docker/Kubernetes
- Azure DevOps
- Writing automated unit and integration tests
- Web security
- Knowledge and experience of SmartIQ
We look for the following SMART values in everyone we hire at Smart Communications:
- S – peak Openly – We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
- M – Make a Difference – We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
- A – Agile & Flexible – We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
- R – Results‑Focused – We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
- T – Teamwork – We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!
What’s the deal?
We will provide you with the tools, equipment and support to give you the best possible chance of success and over‑achieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the Company’s performance, so we are all incentivised to over‑achieve!
In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including vision benefits, subsidised gym membership and 20 days holiday allowance.
Located in the heart of the city in both Sydney and Canberra, our offices are a friendly, tight‑knit environment that house our APAC Sales, Marketing, Technology, Customer and Corporate teams. This role has a hybrid setup with occasional work from the office required.
Regarding equal opportunity
Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.
To learn more about Smart Communications visit:
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