Partnerships Manager (Australia, New Zealand)
Reports to: Manager, Partnerships (ANZ)
Location: Sydney, Australia (Minimum 3 days in office)
Company and Team Overview
Talent Systems, LLC is the leading technology solution provider for casting and auditioning to the entertainment industry. Casting directors and agents worldwide use Talent Systems' portfolio of products to source and manage talent across film, television, commercials, theater and digital projects, powering an unparalleled, global casting software ecosystem.
We are headquartered in Los Angeles and operate in the US, Canada, UK, Australia and India. Our portfolio brands include Casting Networks, Spotlight, Tagmin, Cast It Systems, Cast It Talent, Casting Frontier, Staff Me Up, and Cast It Reach.
Job Purpose
The Partnerships Manager (Australia, New Zealand) is a reliable, client-facing team member who helps keep ANZ customers supported, engaged, and moving forward. You serve as a first line of support for casting directors, representatives, and talent across Casting Networks and the broader Talent Systems suite of platforms, ensuring workflows run smoothly and clients know who to reach for help.
In this role, you will develop a strong understanding of Talent Systems' platforms and the workflows of the Australian and New Zealand casting and production markets. While you are not yet fully responsible for independently managing accounts or anticipating every issue before it arises, your consistency, responsiveness, and attention to client feedback help build confidence with customers and credibility within the team.
You will also begin connecting daily support activity to broader business outcomes, including client satisfaction, adoption, retention, and market protection. Through consistent engagement and local market awareness, this role helps identify growth opportunities, flag competitive or retention risks early, and ensure Talent Systems remains closely connected to the needs of the ANZ market.
Duties and Responsibilities
Client Support and Onboarding
* Serve as the first line of support for casting directors, representatives, and talent across Casting Networks and the broader Talent Systems platform suite, responding to enquiries in a timely and professional manner.
* Guide new clients through onboarding, platform setup, and initial training to ensure a smooth start and deliver product training sessions that help clients build confidence and competency with the platforms.
* Escalate complex issues or account risks to the Manager, Partnerships as appropriate.
* Handle local talent support issues as they arise, serving as a knowledgeable first point of contact for ANZ-based talent users.
* Provide coverage for US clients during Australian business hours as needed, ensuring continuity of support across time zones.
* Maintain awareness of local ANZ casting, production, agency, and talent market dynamics, including competitive activity, client concerns, and emerging workflow needs.
* Proactively flag potential retention risks, competitive threats, or client dissatisfaction to senior management, along with relevant context and recommended next steps.
* Support market protection efforts by maintaining strong client relationships, reinforcing platform value, and ensuring clients feel heard, supported, and connected to Talent Systems.
* Assist with targeted outreach to inactive, at‐risk, or high‐potential accounts to encourage renewed engagement and strengthen long‐term market presence.
Account Activity and Documentation
* Monitor client activity, feedback, and market signals to help identify opportunities for deeper platform adoption, additional training, or expanded usage.
* Maintain accurate and up‐to‐date records of client interactions, support activity, and account notes within the CRM (e.g. HubSpot).
* Track and log onboarding progress, training completions, and follow‐up tasks to ensure nothing falls through the cracks.
* Support the team in preparing account health updates and activity summaries.
* Work closely with Customer Success Managers to support their accounts and flag emerging client concerns.
* Collaborate with Support, Product, and other teams to resolve client issues and ensure a seamless experience.
* Contribute to team meetings and knowledge sharing, offering observations from day‐to‐day client interactions.
Additional Operational Support
* Assist with the coordination and execution of industry events, including preparation, attendance, and follow‐up activities.
* Support social media activity related to ANZ market engagement and brand presence as required.
* Assist with studio‐related activities and operational support as needed.
* Undertake travel as required to support client relationships, events, or business development activities across the ANZ region.
Learning and Development
* Build working knowledge of Talent Systems' products and the workflows of the ANZ casting and talent industry.
* Begin to understand how individual account activities connect to client satisfaction, retention, and company goals.
* Take on feedback actively and apply it to improve the quality and consistency of client interactions.
Qualifications and Attributes
* 3–5 years of experience in a customer‐facing role, ideally within SaaS, Media and Entertainment, or a related industry.
* Strong communication skills — clear, professional, and responsive in both written and verbal interactions.
* Organised and dependable, with strong attention to detail and follow‐through.
* Comfortable learning new software platforms and helping others use technology effectively.
* Able to work effectively both independently and as part of a team; self‐motivated with the ability to take initiative and lead on their own projects with support.
* A collaborative team player who takes feedback openly and is eager to grow.
* Familiarity with casting, production, or talent industry workflows in the Australian market is a plus but not required.
* Experience with CRM tools (e.g. HubSpot, Salesforce) is an advantage.
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