Lead UX design for greenfield digital channels in a purpose-driven, not-for-profit health fund. Create inclusive, user-first experiences.
Why Join Teachers Health
* Attractive leave benefits
* Subsidised private health insurance
* Discounts on our products and services
* Generous employee wellbeing program
* Easily accessible by public transport
* Hybrid working model (flex your work/life balance)
About the role
We're looking for a strategic and collaborative Senior UX Designer to help redefine our member experience across digital channels. You'll be at the forefront of a greenfield transformation, leading the design of our new mobile app and member portal.
This is a first-of-its-kind role within Teachers Health Group. You'll take ownership of the full UX/UI process – from research and wireframes through to high-fidelity prototypes and delivery. Partnering closely with cross‑functional teams, your work will shape intuitive, inclusive, and member‑centric digital experiences.
What You'll Do
* Lead UX/UI design for our digital self‑service channels (app and portal)
* Collaborate with product, tech, marketing and operations teams to deliver best‑in‑class member experiences
* Conduct research, usability testing and interviews to understand member needs, behaviours and pain points
* Translate insights into wireframes, prototypes, user flows and high‑fidelity UI using tools like Figma
* Identify and resolve friction points and accessibility barriers to drive better usability and adoption
* Champion WCAG 2.2 AA accessibility standards across all design work
* Analyse behavioural data and feedback to guide ongoing design improvements
* Communicate design rationale and research insights to stakeholders across all levels
* Help embed human‑centred design practices across the organisation
What You'll Bring
* 7+ years of UX design experience, including 2+ years in a senior or lead role
* A strong portfolio with case studies demonstrating your ability to improve real‑world digital products
* Expertise in human‑centred and service design principles
* Experience conducting user research, synthesising insights, and applying them to your design process
* Strong UI design skills with hands‑on experience in Figma
* Excellent communication and storytelling skills – able to influence and align with non‑design stakeholders
* A collaborative, curious mindset and a passion for solving real problems through design
* Experience in a product‑led organisation or during digital transformation (ideal but not essential)
How do I apply?
Click APPLY NOW to submit your CV. You're welcome to include a cover letter (optional) telling us why you're excited about this opportunity.
At Teachers Health, we celebrate diversity and are committed to creating an inclusive workplace. We encourage applications from people of all backgrounds, including First Nations people, people with disability, culturally and linguistically diverse individuals, and those who identify as LGBTQIA+.
If you require any adjustments during the recruitment process, please reach out to: ****@teachershealth.com.au
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