TSA is an Australian-owned business in the Outsourcing Industry, helping companies acquire, retain, and grow their consumer customer bases. We represent some of the country's largest brands across multiple call centers in Australia and the Philippines.
About
TSA is a purpose‐driven business with a clear mission: to revolutionize the way people connect and communicate with brands, creating experiences that people love.
Why You'll Love Working with Us
* Rosters Available: Multiple flexible working arrangements available with hybrid opportunities after probation!
* Supportive Team Environment: Benefit from regular social gatherings and work alongside managers and senior team members dedicated to helping you succeed.
* Meaningful Work: Support customers by helping them make informed decisions about policies that best suit their needs.
* Fantastic Benefits: Enjoy yearly retention bonuses, awards, prizes, and discounts on health insurance, and more.
* Career Growth: Receive ongoing professional development, career progression, and fully paid comprehensive training to set you up for success.
* #TSAWays: Join a unique culture that's all about growth, recognition, and fun!
* Career Growth: Climb the ladder with opportunities for internal progression.
* Great Training: Enjoy full training with ongoing coaching and development.
* Recognition: We celebrate our people with vibrant and rewarding programs.
* Supportive Team: Be part of a fun, friendly, and supportive team.
* Flexible Schedule: Experience a healthy work environment with a flexible schedule.
* Awesome Perks: Get loyalty perks and a Christmas gift that'll make your day!
What You'll Be Doing
* Handlining a mix of inbound & outbound calls, helping customers with their enquiries.
* Use effective communication skills to build rapport and provide engaging customer experiences.
* Be flexible with hours to ensure we're available when our customers need us.
What Makes You Perfect For This Role
* Must be based in Adelaide.
* Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
* Strong computer literacy and multi-tasking abilities.
* Self‐motivation and a desire to push yourself to new heights.
* Openness to learning new skills, implementing them, and celebrating your successes.
* Resilience and the ability to perform at your best.
* A solution-oriented mindset, always ready to solve problems.
* A fixed internet connection and a suitable work-from-home setup.
Indigenous Candidate Support
We strongly encourage applications from Indigenous Peoples. If you are an Indigenous candidate and would like support with your application, please contact tsatalent@tsagroup.com.au for assistance.
#J-18808-Ljbffr