**Overview**:
**Work Type**:Ongoing - Full-time
**Salary**: Salary not specified
**Grade**:Education Support - Level 1, Range 4
**Occupation**:IT and telecommunications
**Location**:Melbourne - Western suburbs
**Reference**:1486252
**Selection Criteria**:
**SC1**
Demonstrated knowledge and expertise in providing effective frontline IT support, including troubleshooting connectivity, printing, and device configuration issues. Demonstrated ability to respond to common technical problems promptly and escalate complex matters appropriately.
**SC2**
Demonstrated high level of customer service and communication skills, with the ability to provide clear, friendly, and professional assistance to a diverse school community. Demonstrated ability to build positive relationships and maintain confidentiality while adopting a solutions-focused approach.
**SC3**
**SC4**
Demonstrated ability to work both independently and collaboratively with staff, effectively managing time and resources to meet school priorities. Demonstrated commitment to continuous improvement, openness to learning new technologies, and alignment with Department values.
**Role**:
- Attendance requirement for this position; 38 hours Monday to Friday and also required to work 1 week of each school holidays.
- Objectives will, generally, be clearly defined; guidelines will be broad and day-to-day direction mínimal. Management responsibility extends to ensuring appropriate support levels are maintained across the school. Range 4 generally provides key support and timely advice to the leadership team and school council and liaises with the general school community, the Department and other government agencies and service providers.
- Specialised professional roles will carry a high level of independence and accountability where suitable scope is provided to achieve objectives.
- An education support class position supports the educational services being provided to students, but must not include duties of teaching as defined in clause 2.6.1 of the Education and Training Reform Act 2006 (Vic) or its successor. Supervision of students cannot be required except where it is an integral part of the employee's position or involves supervision of students individually or in small groups, in controlled circumstances, where the responsibility for students remains clearly with a teacher.
**Responsibilities**:
- Manage the delivery of support services to students, teachers, parents and other school clients.
- Ensure all external providers deliver the required service.
- Undertake systems design, program design and specification and direct programming changes necessary to enhance, modify or maintain a computer system.
- Evaluate and report on the operational efficiency of computer systems in production, making recommendations for improvement where appropriate.
- Examine and report on the efficiency and effectiveness of hardware configurations, software operating systems, data transmission networks and generalised software packages.
- Develop and conduct training programs for computer systems users.
- Modify and adapt accepted methods and guidelines and interpret and analyse complex data across several sub-disciplines.
- Develop techniques and procedures that will affect work practices beyond the work place.
- Manage a technical program with a broad scope across the school.
**Who May Apply**:
- Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position.
**EEO AND OHS Commitment**:
**Child Safe Standards**:
- Victorian government schools are child protected environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the department's exemplar available at:
**DE Values**:
- The department's employees commit to upholding the department's Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. The department's Values complement each school's own values and underpin the behaviours the community expects of Victorian public sector employees, including those who work in Victorian Government Schools. Information on the department values is available at:
**Other Information**:
- All staff employed by the department and schools have access to a broad range of employment conditions and working arrangements.
- A resume including relevant experience as well as personal details (name, address and contact numbers, business and home)
- Please note that the selection panel may seek additional referees beyond those you name. Consistent with policy, we shall advise you if we will take this action.
**Conditions of Employment**:
- All staff employed by the Department and schools have access to a broad range of