Retail Supervisor – Golden Cup Express (Gateway Plaza, Warrnambool)
Full-Time Position
Golden Cup Express is a fast-growing Chinese fast-food restaurant located in Warrnambool. As part of our business expansion, we are seeking a dedicated and experienced Retail Supervisor to oversee the daily operations of our busy outlet at Gateway Plaza.
Key Responsibilities
Supervise day-to-day store operations to ensure smooth and efficient service.
Lead and coordinate staff, including training, rostering, and performance monitoring.
Maintain high standards of customer service and handle customer enquiries or complaints.
Ensure food safety, hygiene, and workplace health & safety standards are met.
Oversee stock control, receiving deliveries, and managing inventory levels.
Assist with staff scheduling, cash handling, reconciliation, and daily sales reporting.
Implement company policies, operational procedures, and quality standards.
Support management in achieving sales targets and overall business objectives.
Qualifications & Skills Required
Relevant qualification in Business, Retail, Hospitality, or a related field (e.g. Certificate IV, Diploma, or higher), or equivalent industry experience.
Previous experience in retail, hospitality, or food service supervision preferred.
Robust leadership, communication, and team-management skills.
Ability to work in a fast-paced environment and handle pressure effectively.
Good organisational skills and attention to detail.
Understanding of customer service principles and food safety standards.
Ability to work flexible hours, including weekends and public holidays when required.
Why Join Us?
Friendly and supportive team environment
Opportunities for career progression as the business continues to grow
Staff meals and employee benefits
If you are a motivated and responsible individual looking to take the next step in your retail or hospitality career, we would love to hear from you.