BFX Furniture is a proudly Australian owned company specialising in the design, manufacture and supply of education and commercial furniture solutions. Since its establishment in 1987, BFX has grown to become one of the leading suppliers of furniture in Australia. With a commitment to customer service backed by years of industry experience and a team dedicated to research and development, BFX Furniture doesn’t just deliver furniture, we deliver innovation and superior design. Our company is headquartered in Yandina on Queensland’s Sunshine Coast, and we employ people across Australia as we continue to grow. We are an expanding business, providing opportunities for local Sunshine Coast people to learn and grow with the business.
Position Details:
The Production Sales and Support Officer plays a key role in supporting the end-to-end sales order process, ensuring timely and accurate processing of orders, effective communication between departments, and proactive resolution of production and stock-related queries. This role acts as a critical link between the sales, customer service, and production planning teams to ensure a smooth flow of information and efficient order fulfilment.
NOTE - This is a temporary contract role to cover our peak season until January 2026.
Candidates must be available to work both the following hours: 8am - 4pm and 9am - 5pm.
Responsibilities and Duties:
* Process sales orders received via Sales Consultants and Customer Service through the internal ticketing system with accuracy and attention to detail.
* Respond to internal enquiries from various departments regarding order status, stock availability, and production timelines.
* Liaise with the Production Planning team to check the progress of orders, confirm production schedules, and resolve order delays or changes.
* Provide advice on stock availability, expected shipment dates, and suitable alternative product options when items are unavailable.
* Monitor and manage assigned tasks via the internal ticketing system, ensuring timely completion and clear communication.
* Support the sales process by providing accurate and up-to-date information that enables Consultants to manage customer expectations effectively.
* Escalate and follow up on order-related issues to ensure timely resolution and customer satisfaction.
* Contribute to process improvements by identifying inefficiencies in order processing or communication channels and suggesting solutions.
What do you need?
* Strong attention to detail and accuracy in data entry and order processing
* Excellent communication skills, with the ability to liaise effectively across departments
* Customer-focused mindset with problem-solving abilities
* Proven ability to manage multiple tasks and prioritise workload in a fast-paced environment
* Good understanding of inventory and stock management principles
* Experience using internal ticketing systems or CRM tools (preferred)
* Collaborative and team-oriented approach
* Proficiency in Microsoft Office (especially Excel, Outlook)
Our teams come from many backgrounds, and our years of service range from five to 25 years, with second generation employees common in our business. People who stay a while are the best advertisement for a good culture, right?
If you are interested, please apply with your CV and a cover letter as soon as possible. We are always on the lookout for outstanding people who want to work with us, so if this opportunity is not quite right for you but you'd like to register your interest with BFX, just head to our Careers page on our website and upload your CV and cover letter with your areas of interest.
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