Wales Perth, formerly known as Parins, is a renowned brand in the heavy vehicle smash repair industry of Perth, known for delivering top-notch repair services for heavy-duty vehicles such as spray painting, panel beating, and chassis straightening. We have an impeccable reputation for providing exceptional customer service, and our team of experienced mechanics and technicians is committed to delivering quality workmanship with attention to detail in every task they perform.At Wales Truck Repairs, we offer numerous opportunities to our employees to work overtime and provide a flexible work schedule to suit their lifestyle. We also organize occasional work lunches and BBQs for our team members to foster a friendly and enjoyable work environment. Moreover, we offer ample onsite parking facilities to our employees.The OpportunityWe have an exciting opportunity for a Customer Service Officer to join the team at Wales, Malaga.As a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repair.Role responsibilitiesManaging high-volume admin tasksMultitasking proGreeting customers on arrivalKeeping our customers informed about the repair process and anticipated completion dates for their vehiclesContacting customers to ensure that they are satisfied with the AMA experienceTelephone and email correspondenceSupporting management with inventory (parts, paint, consumables etc)Liaising with insurance providers regarding claims/repairsDoes this sound like you?High attention to detailTech-savvy & organisedExperience using IBody (not essential)Proven experience within a Customer Service positionHighly professional and personable with strong relationship building skillsStrong systems experience and competent computer abilitiesA proactive, can-do attitudeExcellent verbal and written communication skillsAbility to meet strict deadlinesAble to work effectively and collaboratively with the teamMinimum 2+ years in a high-volume customer service roleBenefitsReward & recognitionCareer development and trainingReferral bonus for recommending a friend to work with usDiscounts on parts and toolsUniforms24/7 professional counselling for Team members and their immediate familiesWe champion our Team, because it's our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation. No matter who you are, if you have the drive and talent to progress, when you're part of our Team, you're going places - APPLY NOW.