1 week ago Be among the first 25 applicantsWe have just started the search for a number of highly motivated individuals to join our team providing support to one of our largest clients. This varied and challenging role will be exciting for people who want to deepen their Service Centre skills and work in a large, welcoming team supporting significant Queensland institutions. This role could be your next big opportunity if you pride yourself on teamwork, professionalism, and the ability to work well under pressure.RoleIn this role, you will be expected to support:Microsoft Server and Desktop productsActive Directory & Exchange access managementCitrix hosted desktop environmentsDesktop hardware configuration & troubleshootingA proven track record of success in a Helpdesk/Service Desk environmentThe following would be viewed advantageously:Experience and strong working knowledge of ticketing systems, SLAs, and timesheet managementITIL understanding, specifically around best practice IT services, operations, and processesA history of outstanding performance in customer service rolesRequirementsAs a Service Centre Analyst, you will demonstrate most, if not all, of these skills and abilities:Strong attention to detail, highly developed problem-solving and troubleshooting abilitiesInitiative and flexibility within the workplaceEnergy, integrity, reliability, and accountabilityExcellent time management skillsWell-developed written & verbal communication skillsSuperior interpersonal skills to communicate effectively with clients' staff at all levelsBenefitsThis is an exciting opportunity to join a growing ICT Service Centre in a great location, with a supportive team culture and environment. There are opportunities for career development in IT, with ample training provided upon appointment. We have immediate openings across Level 1, 2, and 3 roles, so apply now!Additional InformationSeniority level: AssociateEmployment type: ContractJob function: Information TechnologyIndustries: IT Services and IT ConsultingReferrals can double your chances of interviewing at First Focus.Set up job alerts for “Service Center Analyst” roles.Locations:Brisbane City, Queensland, AustraliaBrisbane, Queensland, AustraliaKedron, Queensland, Australia
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