Customs HouseFull-time, fixed-term position until 18 December 2026Base salary will be $64,329.50 full-time equivalent, plus 17% superannuation (Food and Beverage Grade 6)Based at the heart of Brisbane City, Customs HouseAbout This OpportunityWe are seeking a motivated, reliable, customer focused Assistant Banquet Manager to support the Banquet Manager and deliver an exceptional level of hospitality service within Customs House, an iconic high-end venue in the heart of Brisbane city.Customs House is one of Brisbane’s premier events and heritage destinations. We offer a range of different spaces for our clients: boardrooms, meeting spaces, a ballroom and a restaurant. We are regarded as one of Brisbane’s most awarded function venues. Customs House caters for both corporate and private functions and is a spectacular venue for a wedding reception.The successful applicant will need to be highly organised with effective interpersonal skills and an ability to work under pressure. You will need to be a leader and a dedicated team member with a customer driven focus and a commitment to deliver the highest quality product and service.Staff are required to fulfil 38 hours per week across a seven-day roster including weekends and evenings.Key responsibilities will include:Hands on supervision, execution and preparation of functions and events in Customs House and externally, whilst maintaining excellent staff and patron careAssisting the Customs House Management team in its daily business operationsResponsible for the maintenance of service and operational standardsLiaising with Events, Kitchen and Restaurant, and anticipating requests, solving problems, site inspections and providing general information for visitorsEnsuring venue security and locking of premises at end of the shiftPOS and EMS accounts, reports and maintenanceStocktaking and maintenance of bar levels, ordering of beverage, linen and dry store stock and ensuring adequate organisation of cellar, service and back of house areasFinalisation of client accounts and production of banquet reports, handling and supervision of cash floatsAbout UQAs part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:Up to 26 weeks paid parental leave or 14 weeks paid primary caregiver leave17% superannuation contributions17.5% annual leave loadingHealth and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate familyUQ Study for StaffOn campus childcare optionsSalary packaging optionsAbout YouAt least 2 years’ subsequent relevant work experience and supervisor trainingCurrent RSADemonstrated experience in banquet operationsWell-developed supervisory and leadership skillsHighly developed organisational skills and ability to work under pressureSound understanding of workplace, health, and safety issuesHigh level of communication and interpersonal skills, with a customer-oriented focusHigh standard of professionalism, with a focus on maintaining a high-quality product and standard of serviceDemonstrated use of POS systems, responsibility of cash takings, and demonstrated understanding of stock control and orderingThe successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia.You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.Questions?For more information about this opportunity, please contact Ms Carolina Muramoto (Banquet Manager - Customs House) at c .muramoto@customshouse.com.au.For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below)in the subject line.Want to Apply?All applicants must upload the following documents in order for your application to be considered:Cover letter summarising how your background aligns to the ‘About You’ section ResumeOther InformationUQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.We know one of our strengths as an institution lies in our diverse colleagues.We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to talent@uq.edu.au for accessibility support or adjustments.Applications close Sunday, 22 June 2025 at 11.00pm AEST (R-52275).
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