Job Overview
As a Support Content Lead, you will oversee the content strategy for Afterpay. You will manage a team and develop high-quality support documentation to enhance customer self-service.
Key Responsibilities:
* Developing and implementing a content strategy to improve the customer experience
* Managing a team of content writers and coordinators to produce high-quality support documentation
* Collaborating with cross-functional teams to align content with business objectives
Required Skills and Qualifications:
* Proven track record in content strategy development and implementation
* Excellent leadership and management skills
* Ability to work collaboratively with cross-functional teams
Benefits:
* Opportunity to work with a leading global financial services company
* Chance to develop and implement a content strategy that enhances customer self-service
* Collaborative and dynamic work environment
Others:
* This role requires excellent communication and project management skills
* Strong understanding of customer experience and support documentation best practices
* Ability to analyze data and make informed decisions