About us
We are a leading community organisation in Australia.
* Our vision is to see lives enriched and communities strengthened.
* We provide care to older people and services to the vulnerable.
We are looking for a capable and mission aligned person to support our teams.
This role involves overseeing tasks, coordinating operations, and facilitating communication among teams, residents, families, contractors and stakeholders.
Key Responsibilities:
1. Provide administrative support to our teams, including scheduling meetings, managing calendars, and handling correspondence.
2. Maintain accurate records, databases, and digital filing systems for all relevant documentation and information.
3. Assist in the preparation of reports, presentations, and other materials as required by our managers and department heads.
4. Support rostering administration and banking administration tasks as needed.
5. Act as a central point of contact for operational inquiries, concerns, and requests, both internally and externally.
6. Coordinate with various departments to ensure timely execution of operational tasks, projects, and initiatives.
7. Monitor inventory levels and assist in procurement activities.
8. Provide systems support to teams, including digital filing systems, and assist in troubleshooting any issues that arise.
9. Serve as a liaison between our management and department heads, conveying instructions, updates, and directives as necessary.
10. Assist in organising and conducting team meetings, workshops, and training sessions as required.
11. Monitor service quality and adherence to established standards, promptly addressing any issues or concerns that may arise.
12. Assist in implementing and maintaining policies, procedures, and protocols to uphold the highest standards of resident satisfaction and operational excellence.
13. Collaborate with relevant stakeholders to identify areas for improvement and implement solutions to enhance overall operational efficiency and effectiveness.
Requirements:
* Proficiency in identifying issues or gaps in procedures and implementing solutions
* Excellent communication and interpersonal skills
* Strong organisational skills with the ability to multitask and prioritise effectively in a fast-paced environment.
* Detail-oriented mindset with a focus on accuracy and quality.
* Ability to work independently as well as part of a collaborative team.
* Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred.
* Proven experience in administrative roles, preferably in a hospitality, property management, or facilities management environment.