RAATISCC are looking for a committed, skilled and passionate individual to join the friendly RAATSICC team as a Client Services Officer – Leaving Violence Program - Level 4 - Cairns based.
Our Organisation:
RAATSICC is committed to the development and maintenance of a workplace culture that delivers culturally relevant and professional programs to clients with integrity.
* Our Vision is for RAATSICC to be that positive inspiration to make a difference in Aboriginal and Torres Strait Islander people's lives
* Our Purpose is to empower Aboriginal and Torres Strait Islander families and their children to thrive and prosper.
* Our Values are Accountability, Empowerment, Collaboration and Inspire
Position Purpose:
The primary responsibility of the Leaving Violence Program Client Services Officer is responsible for providing case management practices to Aboriginal and Torres Strait Islander people who have experienced Intimate Partner Violence (IPV) to have access to financial support and goods/services for their immediate needs to live safely.
The Opportunity:
• This position is full-time and is Cairns based.
• Provide up to 12 weeks of case management support, including risk assessments, safety planning and connecting individuals to services supporting their support plans.
• Provide trauma-informed, client-centred and culturally safe services in a ethical, accountable and timely fashion.
• Assist eligible individuals to set goals and develop support plans that support their safety.
• Provide emotional and practical support, ensuring individuals feel supported and empowered with options to make informed decisions that enhance their safety.
• Implement intervention strategies, ensuring timely and effective responses to immediate safety concerns.
• Ensure quality client records are accurate, factual and kept up to date in appropriate database/s with all relevant documentation.
About You:
• Ability to maintain privacy and confidentiality practices and organisational policy procedures.
• An ability to work in a culturally respectful and competent manner, with Aboriginal young people, their families and communities, to ensure that cultural connections are fostered and maintained.
• Understand the effects and trauma and how they relate to victim/s of Family and Domestic Violence and associated vulnerable family members.
• Have effective time management skills (punctuality, meeting deadlines, prioritising tasks).
• Be a productive, passionate and positive contributor to an already established team that are dedicated in making a difference to vulnerable people's lives.
• Have a proficient level of computer skills and also of relevant up-to-date technology and software programs.
If you are committed to working to support Aboriginal and Torres Strait Islander children, families and communities – look no further!
Come be part of a productive and positive team making a difference, creating meaningful opportunities and changing lives!
We offer salary sacrificing packaging options and an Employee Assistance Program (EAP), as well as ongoing professional development opportunities.
Applicants must hold or be willing to obtain a valid Working with Children Check (Blue Card) before commencement and a current Drivers Licence.
We strongly encourage Aboriginal and Torres Strait Islander people to apply.
To Apply: Click the apply button on SEEK and provide a Resume and Cover Letter