Job Summary:
We are seeking a dedicated and compassionate Homelessness Support Specialist to join our team.
As a key member of our support staff, you will be responsible for providing essential services to individuals experiencing homelessness, including temporary accommodation, case management, and crisis intervention.
You will work closely with program staff to ensure the continuity of safety and security for residents, as well as assist with administrative tasks to provide end-of-shift handovers, incident reporting, and support to program staff.
The successful candidate will have excellent communication skills, be able to work unsupervised shifts, and possess an understanding of working with people experiencing homelessness or complex needs. They will also be able to work collaboratively with key stakeholders and actively monitor site activities.
Responsibilities:
* Provide support to residents, including replacing security keys
* Undertake checks on the property, monitor on-site activities, and implement emergency response protocols
* Use technology to support site and resident safety
* Undertake administrative duties to provide end-of-shift handovers, incident reporting, and support to program staff
Requirements:
* Diploma of Community Services, Social Work Degree, or similar qualification
* Relevant experience working in the homelessness or related sector/industry
* Ability to work on a rotating shift basis, including active night and weekend shifts
* Well-developed interpersonal skills, including the ability to communicate effectively with a wide range of people and provide relevant and accurate information to stakeholders
* Demonstrated emergency or crisis response experience along with a mature, compassionate, common-sense approach to working with people with complex needs
Benefits:
* Flexible working options
* Access to ongoing learning and development
* Generous salary packaging options
* Staff wellbeing program
* Opportunity to bank additional days leave per year
We prioritize your wellbeing and offer a supportive, diverse, and inclusive environment where we celebrate individuality. We value your voice and contributions to our mission to support positive social change.
We are an equal opportunity employer and actively recruit from key communities; including Aboriginal and Torres Strait Islanders, LGBTIQSB+, people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.
Working with Children and a National Police Check are mandatory requirements for all staff.
Contact us to learn more about this exciting opportunity.