This role requires a leader to ensure customer expectations are consistently met.
About the Job
The successful candidate will manage a team responsible for scheduling field technicians and keeping customers updated.
Key Responsibilities:
* Lead and support a team of service coordinators
* Oversee daily service delivery operations
* Act as the primary escalation point for customer queries
* Track and report on service metrics
About You
To be considered, you must have proven experience in a similar service delivery or leadership role.
You should possess strong leadership and people management skills, excellent interpersonal and communication skills, and be comfortable working with technology.
A competitive salary package and flexible work arrangements are offered.
This is an opportunity to shape a new role and directly impact customer experience.
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