Closes: 23 February 2026
Classification: Administrative Services Officer Class 5
Salary: $95,722 - $100,956 plus superannuation
Position No: 14431, several
Directorate: City and Environment
Advertised (Gazettal date): 16 February 2026
Contact Officer: Sarah Giorgione on ***************@act.gov.au or (02) 6207 5***
Details: Are you looking for an opportunity to begin your leadership journey in a large customer facing team? Do you love leading the delivery of excellent customer service and setting a positive tone for customer interactions? If this sounds like you then we want to hear from you.
In this role you will have the opportunity to work collaboratively as part of the Service Centre teams to support the Manager in the day to day running of the Service Centre, in managing customers and assisting with Service Centre escalations.
In Service Delivery and Engagement our goal is to provide an excellent customer experience while balancing regulatory requirements to make it as easy to engage with Access Canberra as possible. We're continuously searching for ways to improve the experience for both our customers and employees, encouraging self-service and reducing touchpoints and data entry through various technologies, including digitisation. We are the entry point for ACT Citizens to engage and transact with the ACT Government.
Who are you?
You're a natural people person with experience in supervising/leadership coupled with a flair for providing an excellent customer experience each time. Operationally, you understand what is required to assist in running a busy public-facing centre and your enthusiasm for customer education sees you confidently assist customers in accessing and utilising other service delivery channels. Your organisational skills and ability to balance multiple tasks combined with an ability to remain calm under pressure see you successfully tackle the fast pace of Service Centres. A keen eye for detail paired with an exceptional work ethic allows to you achieve results. Ultimately, you are customer focussed with a knack for leading your team to develop and deliver great customer experiences and creating a positive and safe working environment.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACT Public Service (ACTPS) and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Eligibility/Other requirements:
* Work from any Access Canberra Service Centre as required.
* Previous experience preferred but not essential.
Notes: This recruitment process is to establish a merit pool, which may be used to fill future temporary and permanent vacancies of varying duration across Access Canberra Service Centres over the next 12 months. Selection may be based on application and referee reports only.
How to apply: Please send your curriculum vitae, listing two referees including your current supervisor with a maximum two-page pitch outlining why your Skills, Knowledge and Behaviour make you the best person for this role. The Duties and Responsibilities for the role are outlined in the attached Position Description.
Applications should be submitted via the Apply Now button below.
Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.
Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.
City and Environment
City and Environment Directorate was established on the 1 July 2025. This new directorate is an amalgamation of positions previously advertised under Environment, Planning and Sustainable Development Directorate and Transport Canberra and City Services Directorate.
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Note
This recruitment process is to establish a merit pool, which may be used to fill future temporary and permanent vacancies of varying duration across Access Canberra Service Centres over the next 12 months.