Overview
Flick Anticimex is Australia’s leading pest control and hygiene company with over 105 years of reliable, protected, and professional service. We proudly provide services to residential homes and Australia’s major industrial, government, resource, and commercial sectors. We are a global organisation and the largest pest control company in Australia. Our range of market-leading Home Protection packages and developments in technology ensure we provide our growing customer base with the latest in proactive pest control services.
The Role
As a Customer Care Agent, you will be responsible for contacting existing customers to upgrade/schedule their services and speaking with incoming leads to convert them into Flick Customers. You will be taught a explicit and effective sales process to ensure the best possible outcome for both Flick and its customers.
Key Responsibilities
- Conduct all required outbound and inbound calls according to KPI’s and targets provided by Flick.
- Follow the proven Flick sales process to ensure quality and consistency standards are maintained.
- Transition and/or upgrade current customers to Flick’s most suitable new services.
- Present the most suitable services to new customers and be solutions oriented.
- Ensure all records of customers are up to date in our systems to ensure a seamless transition for our technical teams to carry out work for our customers.
- Provide excellent customer service at all times.
- Support the branch with administrative tasks.
Position requirements
- Proven experience in outbound sales and/or telemarketing.
- An engaging sales energy with a results-driven focus.
- Ability to build rapport and establish relationships with customers quickly.
- Previous experience using a CRM system, Excel & Outlook.
- Self-motivated with the ability to work autonomously as a positive member of the team.
Flick Offers
- Outstanding Sales Training – on all aspects of the role as Sales Agent.
- Opportunity for career development as part of a global company with branches across Australia.
- Employee discounts on Flick Products/Services.
- Onsite Parking.
Culture Statement
With over 55 branches in the Pacific Region, we pride ourselves on employing highly trained Pest Control technicians. With opportunities for career development and constant growth, we invest in our staff and have a great reward and well-being program.
How to apply
If this sounds like you, please apply below. We look forward to hearing from you! You can find out more about Flick at flick.com.au or visit our Facebook and Instagram pages.
Please send through your applications as soon as possible as shortlisting will commence immediately.
Flick has a duty under WHS legislation to ensure as reasonably practicable, the health and safety of our workforce as well as any other persons who may be affected by our activities. To meet these safety duties, Flick takes reasonably practicable steps to eliminate or, if that is not possible, minimise the risk of exposure or transmission of certain illnesses within the workplace.
Job insights
Salary match, Number of applicants, Skills match
Your application will include the following questions:
- Do you have customer service experience?
- Which of the following statements best describes your right to work in Australia?
- Do you have experience in administration?
- How many years' experience do you have as a Customer Care Consultant?
- Have you worked in a call centre before?
- Do you have experience in a sales role?
- Which of the following Customer Relationship Management (CRM) systems do you have experience using?
- What’s your expected hourly rate?
Additional information
Flick Anticimex is Australia’s leading pest control and hygiene company with over 105 years of reliable, safe, and professional service. We proudly provide services to residential homes and Australia’s major industrial, government, resource, and commercial sectors. At Flick, innovation is at the heart of what we do. From traditional pest control and hygiene services to cutting-edge SMART Digital Pest Control, we provide bespoke solutions that are both effective and tailored to our clients' needs. When you’re part of the Flick team, you become part of an Australian icon - from pest & hygiene technicians, customer care roles, to branch operational & management positions.
Perks and benefits include Innovation, Training, and Career Growth; Tools of the Trade; Certified Training via Flick Anticimex RTO; Wellbeing & Support; Employee Rewards & Recognition Program; Additional Earning Potential; Employee Discounts; Sustainability.
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
Researching careers? Find all the information and tips you need on career advice.
#J-18808-Ljbffr
📌 Customer Care Agent
🏢 Flick Anticimex
📍 City of Wodonga