Job Title: IT Infrastructure Specialist
The role of IT Infrastructure Specialist is a critical position responsible for designing, implementing, and maintaining the organisation's IT infrastructure and cloud services.
This involves ensuring the reliability, scalability, and security of our IT system. The successful candidate will have a deep understanding of traditional on-premises infrastructure and cloud technologies, networking, and cybersecurity.
Key Responsibilities:
* Provide proactive escalation support to internal teams and offer accurate/timely advice and resolution of issues for systems to ensure disruptions to services are minimised.
* Track issues and support requests via the IT Service Desk ticketing system to ensure timely resolutions of faults and service requests.
* Manage and maintain environment across technologies including Microsoft 365 suite, on premise servers (VMware), networking, WAN, backups and cloud computing.
* Develop and implement infrastructure projects across hardware & software, network, internet access/security, application, and infrastructure requirements.
* Provide technical oversight and management of suppliers.
* Active Directory, Certificate Services and Group Policy (configuration management including application deployment [MSI, EXE, PowerShell]).
* DNS, DHCP, Domain administration, including email security measures (SPF, DMARC, DKIM).
* Monitor for issues & alerts.
* Proactively verify that systems and processes comply with regulatory, scheme and customer security and risk requirements.
* Prepare for, and participate in, compliance audits, risk assurance visits, business continuity and disaster recovery exercises to satisfy internal and external stakeholder expectations.
Note: If you're interested in this opportunity, please apply through our website.