Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.Customer Service Coordinator | GraftonAbout the roleWesTrac Grafton has an exciting opportunity for a Customer Service Coordinator to join our team on a Monday-Friday full-time basis. This role will be on a 12-month fixed term for a maternity leave cover, with opportunities for career development.Reporting to the Branch Manager, our Customer Service Coordinator is the first point of contact to support customers for repairs and general service enquiries. This role will see you responsible for managing the completion of work orders, warranty claims and the invoicing of all workshop and field service jobs, whilst ensuring customer’s requirements are achieved within an agreed timeframe and budget.With a focus on customer relationship management, this role is critical for ensuring customer needs are met and valuable solutions are offered.Key ResponsibilitiesCommunicate with key stakeholders to ensure job progress and expected completion timeframes are translated effectivelyConduct work order management and reconciliation including realigning work orders to reflect the quoteSubmit approval requests for internal cost allocation whilst effectively maintaining warranty claim processesMaintain work orders and ensure they are invoiced and processedEngage in creating weekly reports to provide information on outstanding work for the business and the customer, and accurately project month end salesSkills & ExperienceDemonstrated problem solving and negotiation skillsHigh attention to detail with well-developed negotiation skillsExcellent customer service skills with the ability to develop strong positive relationships with customersExcellent organisational skills with p roven ability to work under pressure and manage multiple priorities at onceAdvanced computer literacy skills – MS office and other relevant internet-based applicationsMade for More RewardsOpportunities for career development12 Weeks Paid Parental Leave (primary carer)Ability to purchase additional annual leaveRDO opt in availableIncome protection covering you 24/7Fitness Passport for the whole familyRefer a friend program – work alongside your mates and receive up to $3000 for each successful referral!Discounted CAT productsWellness ProgramApply NowIf you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact the Recruitment Team on 1300 797 028 and reference job number 4010.Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.
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